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Customer Service Representative
Benco Dental. Take incoming calls from dentists, dental offices, and dental laboratories .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service abilities and effective communication skills while managing customer inquiries and processing orders. Proficient in maintaining accurate records and resolving service-related issues efficiently.
Highest-signal resume keywords
Customer Service AbilitiesOrder EntryCRM ExperienceAttention To DetailEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryCredit Card Payment ProcessingRepair Estimate ProcessingDatabase MaintenanceInvoice Processing
Soft Skills
Customer SatisfactionCooperationDependability
Tools & Technologies
CRM SoftwareTelephone SystemsComputer Proficiency
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Dental OfficesDental LaboratoriesService TechniciansParts-Order InquiriesNational Accounts
About the role
Key responsibilities & impact- Take incoming calls from dentists, dental offices, and dental laboratories
- Ensure customer satisfaction
- Accurately enter orders for merchandise and small equipment
- Enter credit card payments
- Answer customer questions
- Receive and respond to external and internal customer inquiries, issues, and orders
- Resolve customer service issues and problems
- Answer repair-related phone calls and process repair estimates
- Complete follow-up work with customers and manufacturers
- Maintain repair files and databases
- Process factory invoices for billing purposes
- Receive and respond to parts-order inquiries and resolve parts-related issues
- Schedule and dispatch Service Technicians
- Resolve service-related issues and problems
- Support National/large Group Accounts and Sales Representatives
Requirements
What you’ll need- High School Diploma/GED
- Applicants must reside in the state of Texas
- Reside within 1 hour of Flower Mound, Texas (required)
- Minimum 5mbps (5,000 kbps) Internet Speed
- Connection via Ethernet Cable (Avoid Wi-Fi)
- Avoidance of other people using/sharing the same bandwidth connection while calls are taking place
- Excellent customer service abilities
- Customer Relationship Management (CRM) is a plus
- Ability to communicate effectively and professionally
- Excellent computer and telephone skills
- Great attention to detail, cooperation and dependability
Benefits
Comp & perks- Medical, Dental and Vision Benefits Effective on Day 1
- 401k Package Effective on Day 1
- Paid Time Off Program
- Profit Sharing
- Associate Discounts and Community Giveback Programs
- College Tuition Savings Program
- Caring Family Culture Toward all Associates
- Certified as a FORTUNE Great Place to Work
- Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
- Equal opportunity and affirmative action employer
- Diversity and inclusion culture
- Opportunities for growth and development