Digital Dentistry Customer Success Partner

Benco Dental

. Provide customer onboarding and technical support for 3D printers and scanners, digital imaging hardware and software, automation mills for medical products, computer hardware, and emerging dental technologies .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and technical support for 3D printers, CAD/CAM technology, and digital imaging software. Proficient in problem-solving, technical documentation, and effective communication with both technical and non-technical audiences.

Highest-signal resume keywords

Technical Support ServicesCAD/CAM TechnologyDigital Imaging SoftwareCustomer OnboardingWindows Operating Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationTroubleshootingInstallation and SetupDatabase ManagementData Analysis

Soft Skills

Interpersonal SkillsConflict ResolutionCommunication SkillsTeam CollaborationTime Management

Tools & Technologies

Microsoft OfficeBasecampDigital Dental SoftwareOneVisit Software Suite3D Printers

Industry Keywords

Medical EquipmentDental TechnologyDigital Imaging HardwareCustomer SupportTechnical Support Role

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide customer onboarding and technical support for 3D printers and scanners, digital imaging hardware and software, automation mills for medical products, computer hardware, and emerging dental technologies
Provide tier 1 customer support and coordinate with outside vendors for additional support
Educate customers on proper product use, maintenance, and basic troubleshooting
Collaborate with Field Support Technicians on onsite product implementation
Create and maintain knowledgebase articles covering common issues, maintenance procedures, and best practices
Own the pre/post-sale training and support process for Digital Dental and CAD/CAM through Benco's OneVisit solution
Provide exceptional service to accounts and escalate issues as needed
Create and maintain databases, reports, and records
Produce, verify, and analyze OneVisit support satisfaction survey data
Partner with sales leadership, equipment support, and trainers/coaches to develop and implement best practices
Coordinate with vendor partners on deployment sheets and equipment installation purchase commitments
Enter Digital Dental and CAD/CAM leads and assign them to regional personnel
Ensure standard operating procedures are followed with internal teams
Maintain Basecamp and task tracking, recording communications for all parties
Coordinate daily service functions, staff assignments, resource allocation, installations, and resource prioritization
Triage customer and associate issues involving CAD/CAM technology, dental software, digital x-ray equipment, and computer hardware
Verify OneVisit software suite documentation is accurate and current
Assist with department meetings and resource coordination
Work with vendors on software and equipment updates
Research current and future CAD/CAM technology and attend vendor training classes
Comply with company policies and perform other duties as assigned

Requirements

What you’ll need

Strong quantitative and analytical problem-solving skills, including the ability to generate technical documentation on resolutions
Strong interpersonal skills; comfortable listening and resolving conflicts with customers
Strong knowledge of installation, setup, maintenance, and troubleshooting of technical support services, including hardware for laptops/desktops/tablets
Excellent communicator with the ability to explain technical information to a non-technical audience
Ability to work independently and in a team environment
Ability to prioritize and manage multiple tasks and/or projects
Windows and Microsoft Office proficient
Strong initiative around maintaining and enhancing technical skills
Knowledge of peripherals, printers, scanners, displays, and interface devices
Knowledge of Microsoft's currently supported Windows desktop and server operating systems
4-6 years in a technical support role (Required)
1-3 years working with dental or other medical equipment (Preferred)
Effectively communicates (reads, writes, speaks) English (Required)
Ability to travel, on occasion, to customer offices (10%)
CAD/CAM, digital imaging software, and dental specific software (Preferred)

Benefits

Comp & perks

Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package Effective on Day 1
Paid Time Off Program
Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
Family owned for 95+ years
Opportunities for growth and development