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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing SaaS implementation projects, leading cross-functional teams, and driving continuous improvement through effective delivery methodologies and quality controls. Capable of developing team leaders and ensuring high performance while managing workload and capacity effectively.
Highest-signal resume keywords
SaaS Implementation ExperienceDelivery Methodology KnowledgeCross-Functional Team LeadershipQuality Assurance PracticesPerformance Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation MethodologyDelivery StandardsCapacity PlanningPerformance MetricsRisk ManagementChange ControlDocumentation StandardsContinuous ImprovementCoaching and DevelopmentBlocker Resolution
Soft Skills
Team LeadershipCoachingCollaborationProblem-SolvingCommunication
Industry Keywords
SaaSImplementation ConsultantSolution ArchitectProject ManagementQuality AssuranceGovernanceStakeholder ManagementDelivery ReadinessUtilisation MetricsTraining and Development
About the role
Key responsibilities & impact- Manage the relevant Implementation Services function or sub-function through Team Leads
- Line manage, coach and develop Team Leaders and direct reports
- Directly manage assigned individual contributors, including performance, development, workload oversight and delivery support
- Own delivery performance across the function and ensure consistent management of workload, WIP, quality, risks and team health
- Own functional capacity planning and escalate priority trade-offs when demand exceeds supply
- Embed implementation methodology, delivery standards, documentation expectations and quality controls
- Resolve cross-team blockers, systemic issues and escalations beyond Team Lead level
- Partner with Project Management, Solution Consulting, QA, Solution Architecture and the Head of Operations on handovers, delivery readiness and capacity risks
- Report delivery performance, utilisation, quality, capacity and improvement metrics to senior stakeholders
- Use delivery trends, rework, blocker patterns and quality data to drive continuous improvement
- Establish capability development plans and identify training and coaching priorities
- Lead functional change initiatives and embed new standards, processes and ways of working
Requirements
What you’ll need- Must be based in the UK or Ireland
- Visa sponsorship is not available
- Experience delivering SaaS implementations in an Implementation Consultant, Solution Architect, delivery lead, or similar role, with accountability for milestones and quality
- Strong working knowledge of delivery methodology, including phases, milestones, governance and change control
- Demonstrated ability to lead and coach cross-functional delivery teams, including Solution Architects, Implementation Consultants, QA and Data
- Proven ability to identify and resolve delivery blockers and risks early, escalating with clear options and recommendations
- Experience partnering closely with Project Managers and Solution Consulting for clean handover, shared scope understanding and effective governance
- Experience implementing QA practices, documentation standards and continuous improvement to reduce rework
- Willingness to learn and grow
Benefits
Comp & perks- Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
- Flexible work – choose a working setup that works for you, with attendance in the office once a month
- 25 days holiday plus local bank holidays
- Birthday off
- Two half day wellbeing days
- Healthcare cash plan covering day-to-day healthcare costs
- Employee Assistance Plan with 24/7, 365-day support
- Income Protection (75%)
- Life assurance (4x salary)
- Pension scheme
- Enhanced parental leave package: 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- £50 monthly allowance via a Benifex card
- Professional development, coaching and succession planning opportunities