Benefex

Manager

• Manage the relevant Implementation Services function or sub-function through Team Leads
• Line manage, coach and develop Team Leaders and direct reports
• Directly manage assigned individual contributors, including performance, development, workload oversight and delivery support
• Own delivery performance across the function and ensure consistent management of workload, WIP, quality, risks and team health
• Own functional capacity planning and escalate priority trade-offs when demand exceeds supply
• Embed implementation methodology, delivery standards, documentation expectations and quality controls
• Resolve cross-team blockers, systemic issues and escalations beyond Team Lead level
• Partner with Project Management, Solution Consulting, QA, Solution Architecture and the Head of Operations on handovers, delivery readiness and capacity risks
• Report delivery performance, utilisation, quality, capacity and improvement metrics to senior stakeholders
• Use delivery trends, rework, blocker patterns and quality data to drive continuous improvement
• Establish capability development plans and identify training and coaching priorities
• Lead functional change initiatives and embed new standards, processes and ways of working

Implementation Services Manager

Account Executive

• Take full commercial ownership of a portfolio of approximately 30 to 40 established Nordic customers
• Develop and execute strategic account plans to strengthen customer retention, increase account value and support sustainable growth
• Lead customer renewals and secure commercially strong, mutually beneficial agreements
• Identify and convert upsell, cross-sell and expansion opportunities across Benifex’s products and services
• Build relationships with senior decision-makers and manage complex stakeholder groups across customer organisations
• Lead commercial conversations and negotiations with sales cycles ranging from a few weeks to up to a year
• Collaborate with Customer Success Managers, the Nordic New Business team, the wider sales organisation and legal team
• Maintain commercial oversight of opportunities, risks, renewals and revenue forecasts
• Share account-management insights and effective practices with the wider commercial team
• Partner with a dedicated Customer Success Manager, who leads adoption, value realisation and platform best practice, while retaining accountability for the overall commercial relationship

Senior Account Director

Consultant

• Advise customers on benefits strategy, market trends and optimisation opportunities
• Act as a trusted adviser to senior stakeholders, supporting long-term decision-making
• Manage relationships with Marketplace providers and recommend solutions aligned to customer needs
• Identify and maximise renewal, change and growth opportunities
• Scope high-level requirements, change requests and associated commercial proposals
• Support customers through change, expansion and benefits enhancements
• Facilitate collaboration between customers, Services teams and internal stakeholders
• Support RFPs, customer presentations and strategic initiatives
• Partner with Account Directors and Customer Success teams to maximise customer value and adoption
• Shape and evolve customers’ long-term employee benefits strategies while maximising the value of Benifex solutions

Senior Strategic Consultant

Backend Engineer

• Design, build and maintain scalable backend services using Java, Spring Boot and modern cloud technologies
• Contribute to the full software development lifecycle from discovery and design through deployment and support
• Work with product managers, engineers and stakeholders to shape solutions and deliver customer value
• Participate in architectural discussions and drive continuous improvement across the codebase
• Collaborate through pair and mob programming where appropriate
• Review and validate AI-generated code for quality, maintainability and engineering standards
• Evolve the reporting platform to support growing customer demand and scale
• Own strategic engineering initiatives and day-to-day operational responsibilities

Senior Backend Engineer

General

• Create and adapt digital design assets for client-branded employee benefit platforms and internal communications
• Generate, export, and format digital assets using pre-configured Figma templates and artwork master files
• Apply client brand specifications to annual campaign refreshes, light artwork updates, and platform mock-ups
• Pick up, manage, and complete design tickets from the central ticketing platform
• Ensure tasks are completed on time and status updates are logged clearly
• Produce visual assets for internal company events, initiatives, and colleague communications
• Self-check work against brand rules before review
• Ensure correct file formats, dimensions, and exports for web and print
• Maintain organised files, asset management, and naming conventions in shared directories
• Optionally create simple animated graphics or motion assets using After Effects
• Perform other duties assigned from time to time

Implementation Services Manager

Senior Account Director

Senior Strategic Consultant

Senior Backend Engineer

Digital Production Specialist