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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex global customer programmes, focusing on HRIS, Payroll, Benefits, and Integrations. Proven ability to influence solution strategy and governance while driving standardization and scalability across diverse stakeholders.
Highest-signal resume keywords
Solution Delivery LeadershipStakeholder ManagementComplex Project ImplementationGovernance Artefacts ManagementCross-Functional Workstream Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HRISPayrollBenefitsIntegrationsSolution DesignProgramme GovernanceScopingDocumentationStandardizationComplex Problem Solving
Soft Skills
Clear CommunicationMentoringInfluencingCollaborationDecision-Making
Industry Keywords
Global Customer ProgrammesDelivery ExcellenceCustomer ImpactWorkstream StrategyInternational Projects
About the role
Key responsibilities & impact- Own the global solution vision and workstream strategy for assigned customer programmes
- Provide subject matter expertise, solution leadership, and design governance across programme waves, countries, and regions
- Partner with a Programme Manager as part of the customer’s programme team; the Programme Manager owns programme delivery while the Programme Consultant owns solution delivery
- Shape outcomes across large-scale international customer programmes
- Partner with customers and internal stakeholders to solve complex business and technical challenges
- Lead cross-functional workstreams across HRIS, payroll, benefits, integrations, and delivery teams
- Influence solution strategy, governance, and best practice
- Drive scalable, standardised approaches that create customer impact
- Mentor others, share expertise, and contribute to delivery excellence
Requirements
What you’ll need- Experience leading a domain workstream (e.g., HRIS, payroll, benefits, integrations) within customer programmes or complex implementations
- Experience delivering complex global customer projects as a solution consultant or implementation consultant with a focus on scoping and design
- Strong stakeholder management skills, including leading customer workstream discussions and coordinating across multiple internal teams and geographies
- Proven ability to drive standardisation and reuse of solutions, templates, and ways of working to reduce variance and improve scalability
- Comfort working with programme governance artefacts (plans, RAID, actions, decisions) and maintaining accurate documentation and follow-up
- Ability to identify dependencies and delivery impacts across countries/waves and escalate issues with clear options and recommendations
- Clear written and verbal communication skills; able to simplify complex topics and drive decisions across diverse stakeholders
- Must be based in the UK or Ireland
- Visa sponsorship is not available
Benefits
Comp & perks- Flexible work – choose a working setup that works for you
- 25 days holiday plus your local bank holidays
- Your birthday off
- Two half day wellbeing days
- Healthcare cash plan to cover the costs of day to day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- £50 monthly allowance to spend on whatever takes your fancy via a Benifex card