Customer Experience Associate

Benepass

. Deliver customer support across chat, phone, and email.

Posted 10/30/2026full-timeChandler • Arizona • United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer support across multiple channels, including chat, phone, and email, while effectively managing concurrent conversations. Proficient in using customer support platforms and tools to enhance productivity and resolve issues efficiently.

Highest-signal resume keywords

Customer Support ExperienceVerbal Communication SkillsWritten Communication SkillsExperience With Customer Support PlatformsFintech Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportLive Chat ManagementIssue ResolutionPerformance MeasurementAttention To Detail

Soft Skills

EmpathyOrganizational SkillsCollaboration

Tools & Technologies

IntercomZendeskSalesforceGoogle WorkspaceSlack

Industry Keywords

FintechPaymentsHR TechnologyBenefits AdministrationBanking

About the role

Key responsibilities & impact

Deliver customer support across chat, phone, and email.
Manage multiple live chat conversations simultaneously while maintaining accuracy, empathy, and quality.
Meet hourly productivity expectations, SLAs, and quality metrics.
Learn Benepass products, internal systems, and operational workflows.
Research and resolve customer issues independently using tools and documentation; collaborate or escalate complex cases when needed.
Partner with Product, Operations, Engineering, and Customer Success to advocate for customers and resolve issues.
Identify customer trends and process improvement opportunities.
Use AI tools responsibly to improve research, documentation, communication, problem-solving, and productivity.
Maintain and improve internal knowledge documentation and support resources.
Contribute to a collaborative Customer Experience team.
Work schedules aligned with business needs, including possible early mornings, evenings, holidays, or weekends.

Requirements

What you’ll need

2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
Hands-on experience supporting customers across phone, chat, and email channels.
Experience handling multiple concurrent live chat conversations while maintaining exceptional customer service.
Strong verbal communication skills and confidence speaking with customers over the phone.
Excellent written communication skills with exceptional attention to detail.
Experience within fintech, payments, HR technology, benefits administration, banking, or another regulated industry is strongly preferred.
Ability to prioritize work, stay organized while managing multiple tasks, and self-serve using available tools and resources before escalating.
Experience in a performance-based role measured by output, productivity, service levels, and quality.
Experience using customer support platforms such as Intercom, Zendesk, Salesforce, or similar.
Proficient with Google Workspace and Slack.
Ability to commute to the Chandler office for initial onsite training and then work hybrid 2–3 days per week.
Bilingual or multilingual is a bonus skill.

Benefits

Comp & perks

Equity
95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Several team onsites a year
Flexible PTO