Benepass

Customer Success Manager

• Own the success, implementation, and growth of Benepass’s strategic partner relationships
• Manage a portfolio of strategic partners and build trusted relationships with key stakeholders
• Develop partner success plans, communication cadences, regular check-ins, and business reviews
• Serve as senior point of contact for partner questions, escalations, planning, and collaboration
• Own partner implementation from initial handoff through launch and ongoing optimization
• Define onboarding best practices across health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and other partnership models
• Develop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria
• Create partner-facing and internal enablement materials
• Establish scalable workflows for onboarding, client introductions, implementation support, and post-launch engagement
• Standardize, automate, and improve partner onboarding while maintaining a high-touch experience
• Coordinate cross-functional implementation workstreams and document commitments, risks, dependencies, and decisions
• Develop and deliver partner training, webinars, workshops, office hours, and other enablement programs
• Support handoffs between partner, Sales, Implementation, and Customer Success teams
• Monitor partner and referred-client performance, including activation, utilization, engagement, retention, satisfaction, and expansion
• Conduct partner performance reviews and translate data into recommendations and action plans
• Identify risks and coordinate resolution of partner or client issues
• Act as the internal voice of partners and influence Product, Operations, Support, and Implementation priorities
• Build and maintain partner playbooks, standard operating procedures, reporting, and documentation
• Maintain accurate partner activity, health, opportunities, commitments, and next steps in the CRM and internal systems
• Help shape the operating model and best practices for Benepass’s growing partner ecosystem

Senior Partner Success Manager

• Own a portfolio of 15–20 high-value enterprise accounts through onboarding, renewal, and expansion
• Build multi-threaded relationships with executive sponsors, People/HR, Finance, and administrators
• Drive adoption through strategic enablement and best-practice guidance
• Develop and execute account plans, success plans, and renewal and expansion strategies with Sales
• Monitor customer health, renewal risk, and value realization
• Lead mitigation plans for at-risk accounts
• Represent enterprise customer feedback, business needs, and market insights to Product and Engineering
• Create and iterate enterprise Customer Success playbooks, executive business review content, and scalable internal processes
• Coordinate cross-functional resources across product, sales, engineering, support, and strategic alliances teams
• Report directly to the Head of Customer Operations

Enterprise Customer Success Manager

Director

• Own a portfolio of Benepass's highest-value consulting and brokerage relationships
• Develop and execute strategic account plans with the Head of Strategic Alliances
• Build relationships with executive stakeholders, innovation leaders, practice leaders, and regional leadership
• Identify and cultivate new strategic partnerships
• Develop strategies to increase consultant-generated pipeline and enterprise revenue
• Partner with Sales and Sales Leadership on consultant-influenced opportunities and enterprise pursuits
• Lead executive business reviews and strategic planning sessions
• Negotiate preferred vendor agreements and strategic partnership opportunities
• Collaborate with Marketing on campaigns, events, webinars, thought leadership, and field enablement
• Develop education strategies for consulting partners
• Represent Benepass at industry conferences, executive meetings, and partner events
• Expand Benepass's influence across consultant organizations and regional offices
• Share market insights, competitive intelligence, and customer feedback internally
• Partner with Product on emerging market needs and consultant feedback
• Collaborate with Customer Success on consultant-managed customers
• Work cross-functionally with Sales, Marketing, Product, Finance, and Customer Success
• Own partnership performance against pipeline and revenue goals
• Develop quarterly business plans and success metrics
• Present partnership performance, market trends, and recommendations to senior leadership

Director – Strategic Alliances

Engineering Manager

• Lead a team of backend engineers on Core Services, including the ledger, decisioning, schedules, rules engine, HRIS integrations, authentication, and directory
• Report to the Vice President of Engineering and share Core Services leadership with a peer Engineering Manager
• Own people management, team execution, and outcomes
• Manage approximately 4–6 engineers initially, with room to hire as the company grows
• Run growth-focused 1:1s, set expectations, provide feedback, hire, onboard, and level engineers
• Coach project leads and support project kickoffs, technical approaches, updates, and releases
• Translate company priorities into sequenced plans and make explicit scope/timeline tradeoffs
• Protect operational capacity for production health, incidents, and correctness work
• Lead design reviews and champion simple, correct, observable systems
• Contribute code, prototypes, and production debugging when needed, then step back
• Maintain invariants for idempotency, auditability, reconciliation, and safe retries
• Partner with Client Apps, Platform, Customer Engineering, Product, and Ops
• Document decisions, surface risks early, and support empowered project teams
• Use AI heavily in coding, debugging, design, planning, writing, analysis, 1:1 preparation, hiring, and communication
• Attend company-wide onsite events three times per year