People Experience Support Agent

Benepass

. Own the first-line IT helpdesk queue and serve as the first point of contact for employee requests across workplace technology and People processes .

Posted 10/26/2026full-timeRemote • United StatesJunior💰 $55,000 - $67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT helpdesk support, including account provisioning, access management, and troubleshooting workplace technology issues. Proficient in managing employee requests, maintaining accurate records, and utilizing AI tools to enhance support workflows.

Highest-signal resume keywords

IT Helpdesk SupportTicketing System ExperienceAttention To DetailClear CommunicationData Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ProvisioningAccess ManagementPassword ResetsExpense ProcessingTechnical TroubleshootingOnboarding CoordinationData ManagementAI Tool UtilizationSoftware LicensingBenefits Administration

Soft Skills

EmpathyDependable Follow-ThroughCuriosityGood JudgmentPatient Communication

Tools & Technologies

Ticketing PlatformCollaboration ToolsGoogle Workspace AdminOktaExpensifyRampBrexSlack

Industry Keywords

Customer ExperienceTechnical SupportRemote-First EnvironmentTech StartupWorkplace Technology

About the role

Key responsibilities & impact

Own the first-line IT helpdesk queue and serve as the first point of contact for employee requests across workplace technology and People processes
Triage and resolve routine issues involving account provisioning, access changes, permissions, password resets, and timely access removal
Keep employees informed and escalate sensitive or specialized requests
Process and audit employee expense submissions in line with policy
Administer HSA and LSA enrollments and ongoing changes
Coordinate manual benefits processes for providers without reliable integrations
Help employees with routine benefits and expense questions
Potentially expand into payroll administration over time
Order and track laptops and accessories, coordinate delivery and setup, and fulfill hardware and software requests
Manage basic account provisioning, access changes, password resets, and software licensing
Troubleshoot common workplace technology issues and explain steps clearly
Coordinate onboarding and offboarding checklists with Trust and People Operations
Coordinate laptop setup, welcome kits, standard access changes, and timely I-9 completion and verification
Maintain org charts; track mandatory training and document acknowledgments; send reminders and follow up on overdue items
Use approved AI tools to streamline support and improve AI-generated responses
Identify recurring employee friction and contribute to improvements in support workflows
Partner with People Operations, Trust, Finance, and IT while reporting to the Senior Director of People
Protect sensitive employee information and maintain accurate records

Requirements

What you’ll need

1–2 years in customer experience (CX), customer support, technical support, or internal IT support
Experience working from a ticket queue and resolving requests promptly, accurately, and empathetically
Strong attention to detail
Comfort working with spreadsheets and reconciling data
Dependable follow-through across multiple requests
Experience with a ticketing or customer support platform
Experience with collaboration tools such as Slack
Ability to learn new software quickly
Ability to investigate technical issues before having the answer
Clear, patient communication and good judgment
Ability to protect confidential information and know when to escalate
Curiosity about using AI tools to improve everyday workflows
Previous experience in a tech startup or remote-first environment is a bonus
Exposure to Expensify, Ramp, or Brex and familiarity with expense policies is a bonus
Basic familiarity with Google Workspace Admin, Okta, or Mac device setup is a bonus
Must be based in the United States

Benefits

Comp & perks

95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Several team onsites a year
Flexible PTO
Equity