Senior Partner Success Manager

Benepass

. Own the success, implementation, and growth of Benepass’s strategic partner relationships .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $125,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic partner relationships, implementing scalable onboarding processes, and utilizing data to drive partner success and performance. Strong communication and organizational skills are essential for facilitating cross-functional collaboration and delivering effective enablement programs.

Highest-signal resume keywords

5+ Years Experience In PartnershipsStrong Experience Leading ImplementationsTrack Record Of Creating Scalable ProcessesExcellent Written And Verbal Communication SkillsExperience In Employee Benefits Or HR Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner Relationship ManagementOnboarding Program DevelopmentImplementation FrameworksData Analysis For Account HealthProject ManagementPerformance Review ConductingProcess StandardizationRisk Identification And ResolutionTraining And Workshop FacilitationTemplate Creation

Soft Skills

Strong OrganizationJudgmentAttention To DetailInfluencing Without AuthorityIndependent Operation

Tools & Technologies

SalesforceCRM SystemsCustomer-Success PlatformsPartner-Management Systems

Industry Keywords

Employee BenefitsHR TechnologySaaSFintechBenefits AdministrationDigital Health CompaniesTPAsPEOsBenefits-Administration PlatformsGlobal Health And Wellness Benefits

About the role

Key responsibilities & impact

Own the success, implementation, and growth of Benepass’s strategic partner relationships
Manage a portfolio of strategic partners and build trusted relationships with key stakeholders
Develop partner success plans, communication cadences, regular check-ins, and business reviews
Serve as senior point of contact for partner questions, escalations, planning, and collaboration
Own partner implementation from initial handoff through launch and ongoing optimization
Define onboarding best practices across health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and other partnership models
Develop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria
Create partner-facing and internal enablement materials
Establish scalable workflows for onboarding, client introductions, implementation support, and post-launch engagement
Standardize, automate, and improve partner onboarding while maintaining a high-touch experience
Coordinate cross-functional implementation workstreams and document commitments, risks, dependencies, and decisions
Develop and deliver partner training, webinars, workshops, office hours, and other enablement programs
Support handoffs between partner, Sales, Implementation, and Customer Success teams
Monitor partner and referred-client performance, including activation, utilization, engagement, retention, satisfaction, and expansion
Conduct partner performance reviews and translate data into recommendations and action plans
Identify risks and coordinate resolution of partner or client issues
Act as the internal voice of partners and influence Product, Operations, Support, and Implementation priorities
Build and maintain partner playbooks, standard operating procedures, reporting, and documentation
Maintain accurate partner activity, health, opportunities, commitments, and next steps in the CRM and internal systems
Help shape the operating model and best practices for Benepass’s growing partner ecosystem

Requirements

What you’ll need

5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role
Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry
Demonstrated success managing strategic external relationships and senior stakeholders
Strong experience leading implementations, onboarding programs, or complex cross-functional projects
Track record of creating scalable processes, playbooks, templates, and operating practices
Commercial orientation, including identifying and supporting expansion opportunities while maintaining partner trust
Comfort using data to assess account health, identify trends, and recommend actions
Excellent written and verbal communication skills, including facilitating executive-level conversations
Strong organization, judgment, follow-through, and attention to detail
Ability to operate independently, influence without authority, and bring structure to an evolving environment
Nice to have: experience with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms
Nice to have: experience building or managing channel, referral, marketplace, or strategic partner programs
Nice to have: familiarity with spending accounts and global health and wellness benefits
Nice to have: experience with Salesforce or another CRM, customer-success platform, or partner-management system
Nice to have: experience supporting integrations, fintech products, payments, or benefits technology workflows
Nice to have: willingness to travel occasionally for partner meetings, events, and industry conferences
Must be based in the U.S.; application asks whether the candidate is based in the U.S. and whether employment visa sponsorship is required

Benefits

Comp & perks

95% coverage of medical, dental, and vision
$250 WFH setup allowance (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness benefit
$100/month Co-working and Commuter Benefit
Several team onsites per year
Flexible PTO
Equity
Variable compensation