Senior Manager, Partner Relations

Benetech

. Own a higher education market and manage the full partner relationship for Bookshare and Bookshare Plus .

Posted 9/17/2026full-timeRemote • California • United StatesSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management and program development within the higher education sector, focusing on retention, engagement, and compliance with accessibility standards. Proven ability to mentor teams and manage multi-threaded institutional relationships effectively.

Highest-signal resume keywords

Relationship ManagementProgram ManagementCustomer SuccessCommunication SkillsAccessibility Standards Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DesignUtilization Data AnalysisInstitutional Relationship DevelopmentEngagement Strategy ExecutionCompliance DocumentationData Privacy KnowledgeAssistive Technology FamiliarityTraining FacilitationAccount ManagementMetrics Reporting

Soft Skills

Problem-Solving SkillsCustomer Support InstinctsProfessional PresenceMentoring AbilityStrong Verbal and Written Communication

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree (Preferred)

Industry Keywords

Higher EducationEdTechAccessibilityDisability ServicesK-12Institutional ProcurementBudget CalendarsTitle II of the ADASection 508WCAG

About the role

Key responsibilities & impact

Own a higher education market and manage the full partner relationship for Bookshare and Bookshare Plus
Drive retention, renewal timeliness, activation, and utilization growth across assigned institutional portfolios
Develop and execute segment activation strategies to convert dormant and low-utilization accounts into engaged users
Lead the relationship side of renewals, including outcomes reviews, utilization evidence, value cases, and institutional renewal intent
Detect churn risk and execute documented save plans
Surface and qualify institutional interest in Bookshare Plus and other Benetech offerings for handoff to Sales
Develop multi-threaded institutional relationships and maintain account plans
Conduct structured business reviews presenting utilization data, student impact, and recommendations
Own partner escalations through resolution with Customer Support, Product, and Engineering
Represent Benetech at education, disability services, library, and accessibility conferences
Own partner-facing agreements and compliance documentation
Own segment programs, including program design, delivery, success metrics, reporting, and grant/project deliverables
Set the segment program growth roadmap, including improved tooling, asynchronous delivery, and AI-assisted support
Manage, mentor, and develop direct reports where applicable, or mentor junior staff and lead shared initiatives
Coordinate with Senior Managers and cross-functional teams including Customer Support, Collection Development, Engineering, Marketing, and Digital Engagement
Maintain segment metric reporting and present updates to the Director, Partner Relations and organizational leadership

Requirements

What you’ll need

Bachelor’s degree in education, business, communication or a related field
At least 10 years of professional experience in relationship management, program management, outreach, or training
Experience owning institutional relationships over multi-year horizons with demonstrated engagement, retention, or growth results
Experience facilitating or overseeing cohorts, small groups, trainings, webinars, or seminars for professional audiences
Professional presence and credibility with senior institutional stakeholders
Strong customer support instincts and excellent verbal and written communication skills
Ability to hold distinct portfolios of work concurrently
Strong problem-solving skills and ability to handle competing priorities and requests
Passion for expanding equitable access to accessible educational materials
Preferred: Master’s degree in education, business administration, disability studies, or a related field
Preferred: Customer success, account management, or partner-facing experience in K-12, higher education, library, EdTech, or academic technology markets
Preferred: Familiarity with institutional procurement cycles, consortium purchasing, and budget calendars
Preferred: Knowledge of assistive technology, accessibility standards, Title II of the ADA, Section 508, WCAG, and EPUB accessibility
Preferred: Working knowledge of accessibility
Preferred: Familiarity with data privacy, student data, or vendor compliance agreements in an education setting
Preferred: Experience working with students or educators in Special Education or disability services
Preferred: Prior experience managing, mentoring, or informally leading program or account staff
Travel up to 20% on an as-needed basis

Benefits

Comp & perks

Fully remote work arrangement
Travel reimbursement/coverage implied for partner site visits, cohort convenings, conference representation, and required meetings
Reasonable accommodations for individuals with disabilities