Benetech

Account Manager

• Own a higher education market and manage the full partner relationship for Bookshare and Bookshare Plus
• Drive retention, renewal timeliness, activation, and utilization growth across assigned institutional portfolios
• Develop and execute segment activation strategies to convert dormant and low-utilization accounts into engaged users
• Lead the relationship side of renewals, including outcomes reviews, utilization evidence, value cases, and institutional renewal intent
• Detect churn risk and execute documented save plans
• Surface and qualify institutional interest in Bookshare Plus and other Benetech offerings for handoff to Sales
• Develop multi-threaded institutional relationships and maintain account plans
• Conduct structured business reviews presenting utilization data, student impact, and recommendations
• Own partner escalations through resolution with Customer Support, Product, and Engineering
• Represent Benetech at education, disability services, library, and accessibility conferences
• Own partner-facing agreements and compliance documentation
• Own segment programs, including program design, delivery, success metrics, reporting, and grant/project deliverables
• Set the segment program growth roadmap, including improved tooling, asynchronous delivery, and AI-assisted support
• Manage, mentor, and develop direct reports where applicable, or mentor junior staff and lead shared initiatives
• Coordinate with Senior Managers and cross-functional teams including Customer Support, Collection Development, Engineering, Marketing, and Digital Engagement
• Maintain segment metric reporting and present updates to the Director, Partner Relations and organizational leadership

Senior Manager, Partner Relations