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Benevity

Client Technical Support Specialist

Benevity

. Troubleshoot product functions and devise solutions for program support .

Posted 11/4/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$46,800 - CA$64,350 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Client Support and Account Management, with strong analytical and problem-solving skills to enhance client satisfaction and program effectiveness. Proficient in technical tools such as Access databases and HTML, while fostering collaboration and communication across teams.

Highest-signal resume keywords
Client Support ExperienceAnalytical SkillsTechnical Proficiency in Access DatabasesStrong Communication SkillsB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Access DatabasesHTMLData AnalysisProblem-SolvingCampaign Coordination
Soft Skills
Strong CommunicationClient-Centric ApproachSelf-MotivationTeamworkFlexibility
Industry Keywords
B2B SaaSNon-ProfitsCommunity InvestmentWorkplace Giving ProgramsClient Success Standards

Tech Stack

Tools & technologies
Swift

About the role

Key responsibilities & impact
  • Troubleshoot product functions and devise solutions for program support
  • Implement timely solutions to meet client expectations
  • Coordinate campaigns and analyze data
  • Ensure Benevity aligns with each client's unique business goals
  • Collaborate with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams
  • Identify and resolve underlying issues
  • Proactively address client needs
  • Guide clients through reporting, configuration, and feature adoption
  • Support clients in the day-to-day management of their programs
  • Identify trends to improve Benevity's offerings
  • Foster strong stakeholder relationships for swift, high-quality resolutions
  • Uphold client success standards and empower clients to leverage Benevity's products

Requirements

What you’ll need
  • Experience in Client Support or Account Management
  • Strong communication skills
  • Analytical skills
  • Client-centric approach
  • Problem-solving mindset
  • Technical proficiency, particularly with Access databases and HTML
  • Continuous growth mindset
  • Professionalism, flexibility, and results-oriented attitude
  • Self-motivation and teamwork
  • Ability to influence through expertise and data
  • Experience with B2B SaaS, non-profits, community investment, and workplace giving programs highly regarded
  • Multilingual skills highly regarded
  • Legal authorization to work in the country where currently based

Benefits

Comp & perks
  • Flexible hybrid approach to where we work
  • No set requirement for in-office time for those located near an office
  • Opportunities for onboarding, project work, and team collaboration in person
  • Innovative work
  • Growth opportunities
  • Caring co-workers
  • Purpose-driven work
  • Employee resource groups
  • Investment in diversity, equity, inclusion and belonging
  • Accessible hiring process and accommodations for candidates with disabilities