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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Support and Account Management, with strong analytical and communication skills to effectively address client needs and foster stakeholder relationships. Proficient in troubleshooting and providing scalable solutions while aligning offerings with client business goals.
Highest-signal resume keywords
Client Support ExperienceAccount Management ExperienceAnalytical SkillsTechnical Proficiency in HTMLB2B SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingData AnalysisReportingConfigurationFeature AdoptionAccess DatabasesHTML
Soft Skills
Strong Communication SkillsProblem-Solving MindsetClient-Centric ApproachSelf-MotivationTeamwork
Industry Keywords
B2B SaaSNon-ProfitsCommunity InvestmentWorkplace Giving ProgramsStakeholder Relationships
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Troubleshoot product functions and devise solutions for program support
- Implement timely solutions to meet client expectations
- Coordinate campaigns and analyze data
- Ensure Benevity’s solutions align with each client’s unique business goals
- Collaborate with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams
- Identify and resolve underlying issues
- Proactively address client needs
- Guide clients through reporting, configuration, and feature adoption
- Provide scalable solutions based on product knowledge
- Identify trends to improve Benevity’s offerings
- Foster strong stakeholder relationships for swift, high-quality resolutions
- Support clients in the day-to-day management of their programs
Requirements
What you’ll need- Experience in Client Support or Account Management
- Strong communication skills
- Strong analytical skills
- Client-centric approach
- Problem-solving mindset
- Technical proficiency with Access databases and HTML is valuable
- Continuous growth mindset
- Professionalism, flexibility, and results-oriented attitude
- Self-motivation and teamwork
- Ability to influence through expertise and data
- Experience with B2B SaaS, non-profits, community investment, and workplace giving programs is highly regarded
- Multilingual skills are highly regarded
Benefits
Comp & perks- Flexible hybrid work approach
- Flexible work arrangements supporting personal well-being
- Growth opportunities
- Caring co-workers
- Purpose-driven work
- Employee resource groups
- Diversity, equity, inclusion and belonging initiatives
- Accessible hiring process and accommodations
- Opportunity to work with innovative technology that supports social action