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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client training and enablement within a B2B SaaS environment, leveraging design thinking principles and generative AI to enhance learning experiences and drive product adoption. Proficient in developing and optimizing educational programs, utilizing modern learning tools, and applying UX principles for effective content delivery.
Highest-signal resume keywords
Client Training ExperienceAgile Content DesignLearning Management System (LMS)Generative AI ToolsAdult Learning Theory
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content Structure DesignClient Education ArchitectureELearning DevelopmentVisual Design SkillsPerformance Metrics Evaluation
Soft Skills
Exceptional CommunicationStrong CollaborationAnalytical SkillsOrganizational SkillsAdaptability
Tools & Technologies
ArticulateCamtasiaPendoLearning Development ToolsInstructor-Led Workshops
Certifications & Qualifications
Certification Program Development
Industry Keywords
B2B SaaSDesign ThinkingClient EnablementAdaptive Learning PathwaysUser Experience (UX)
About the role
Key responsibilities & impact- Lead a personalized, modern client enablement strategy using design thinking principles
- Determine content structure and delivery to maximize product adoption, client utilization, and retention
- Design and lead the client education architecture by persona and client lifecycle stage
- Drive adaptive learning pathways and integrate generative AI, including AI-powered learning agents
- Elevate existing learning assets for accuracy, relevance, and learner experience
- Identify and develop certification programs for Benevity clients
- Collaborate cross-functionally to integrate client education into the user experience
- Deliver client training through instructor-led workshops and webinars
- Evaluate education programs using performance metrics, usage data, and feedback
- Provide data-driven recommendations to leadership and drive continuous improvement
Requirements
What you’ll need- 7+ years of experience in client training or enablement within a B2B SaaS environment
- Proven experience leading agile content design and delivery of large-scale client-facing education programs, instructor-led workshops, and webinars
- Experience implementing and optimizing a core learning platform/LMS
- Strong understanding of adult learning theory and design thinking methodology
- Proficiency with modern learning development tools such as Articulate, Camtasia, or similar platforms
- Expertise applying UX principles to content design and deploying in-product guidance such as Pendo
- Proficiency applying Generative AI tools to content creation and personalized content delivery
- Experience developing eLearning, microlearning, video, job aids, and performance support resources
- Demonstrated visual design skills focused on layout, branding, accessibility, and learner engagement
- Exceptional communication and presentation skills
- Strong collaboration, analytical, prioritization, organizational, and adaptability skills
Benefits
Comp & perks- Flexible hybrid work approach
- No set requirement for in-office time
- Growth opportunities
- Caring co-workers
- DEIB-focused culture and equal opportunities
- Accessibility accommodations throughout the hiring or assessment process