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About the role
Key responsibilities & impact- Establish and nurture strong client relationships
- Serve as the post-sales technical lead for assigned client workloads
- Guide clients on platform decisions and ensure successful outcomes
- Recommend technical configurations, enhancements, and feature requests based on client goals
- Deliver high-quality technical changes through program health reviews and configuration audits
- Drive adoption of existing and new products
- Support administrators on effective platform use and best practices
- Deliver feature training to client administrators
- Explain Benevity’s support structure and internal client ecosystem
- Communicate delivery timelines and connect internal teams to resolve issues
- Lead technical escalations and advocate for clients
- Build trusted-advisor partnerships aligned with clients’ CSR and business objectives
- Engage cross-functional subject-matter experts to resolve client challenges
- Develop Program Health Optimization Reviews with goals and milestones
- Analyze client data to identify barriers, recommend improvements, and find growth opportunities
- Identify risks that may impact client retention
- Engage Sales and Client Success teams to support a value-driven client journey
Requirements
What you’ll need- BA/BS degree or equivalent education
- 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account Management roles
- Experience in a B2B SaaS organization preferred, with moderate complexity solutions
- Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations
- Experience in stakeholder management (internal and external)
- Strong relationship-building skills with empathy, adaptability, and persuasiveness
- Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment
- Ability to oversee and resolve a variety of client service issues
- Resilience and ability to thrive in an environment where change and the need to pivot are constant
- Team-oriented with a positive attitude and dedication to creating an inclusive work environment
Benefits
Comp & perks- Flexible hybrid approach to where we work
- Innovative work
- Growth opportunities
- Caring co-workers
- Work that provides a sense of purpose
- Employee resource groups
- Equal opportunities for everyone
- Accommodations throughout the hiring or assessment process for candidates with disabilities