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About the role
Key responsibilities & impact- Establish and nurture strong client relationships
- Serve as the post-sales technical lead for assigned client workloads
- Guide clients on platform decisions and ensure successful outcomes using Benevity’s product suite
- Recommend technical configurations, enhancements, and feature requests based on client goals and program requirements
- Deliver high-quality technical changes through program health reviews and configuration audits
- Drive adoption of existing and new products and support administrators with effective use and best practices
- Deliver feature training to client administrators
- Architect tailored solutions for complex client requirements
- Communicate delivery timelines and set realistic expectations
- Lead technical escalations and advocate for clients
- Engage cross-functional subject matter experts to resolve client challenges
- Develop Program Health Optimization Reviews with goals and milestones
- Analyze client data to identify barriers, growth opportunities, and enhancement opportunities
- Identify and proactively surface risks that may impact client retention
- Partner with Sales and Client Success teams to drive a value-driven client journey
Requirements
What you’ll need- BA/BS degree or equivalent education
- 3-5 years of experience in B2E/B2B Client Success, Support or similar Technical Account Management roles
- Experience in a B2B SaaS organization preferred, with moderate complexity solutions
- Proven track record of troubleshooting and experience using developer tools to investigate issues with client implementations
- Experience in stakeholder management, both internal and external
- Strong relationship-building skills with empathy, adaptability, and persuasiveness
- Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment
- Ability to oversee and resolve a variety of client service issues
- Resilience and ability to thrive in an environment where change and pivoting are constant
- Team-oriented with a positive attitude and dedication to creating an inclusive work environment
Benefits
Comp & perks- Innovative work
- Growth opportunities
- Caring co-workers
- Flexible hybrid work approach
- Opportunities for onboarding, project work, and in-person team collaboration
- Diversity, equity, inclusion and belonging initiatives
- Employee resource groups
- Accessible hiring process and accommodations