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About the role
Key responsibilities & impact- Establish and nurture strong client relationships
- Serve as the post-sales technical lead for assigned client workloads
- Ensure clients leverage Benevity’s platform capabilities and features to meet business goals
- Manage day-to-day technical changes and engage cross-functional team members to resolve client issues
- Provide technical guidance and communicate effectively at all organizational levels
- Recommend technical configurations, enhancements, and feature requests based on client goals
- Deliver high-quality technical changes through program health reviews and configuration audits
- Drive adoption of existing and new products and train client administrators on platform best practices
- Architect tailored solutions for complex client requirements
- Communicate delivery timelines and set realistic expectations
- Lead technical escalations and advocate for clients
- Build trusted-advisor partnerships aligned with clients’ CSR and business objectives
- Develop Program Health Optimization Reviews with goals, milestones, data-driven recommendations, and accuracy checks
- Analyze client data to identify growth opportunities and risks affecting retention
- Partner with Sales and Client Success teams to support a value-driven client journey
Requirements
What you’ll need- BA/BS degree or equivalent education
- 3–5 years of experience in B2E/B2B Client Success, Support, or similar Technical Account Management roles
- Experience in a B2B SaaS organization preferred, with moderately complex solutions
- Proven troubleshooting track record and experience using developer tools to investigate client implementation issues
- Experience in stakeholder management, internally and externally
- Strong relationship-building skills with empathy, adaptability, and persuasiveness
- Strong organizational and project management skills with attention to detail, analytical ability, and sound judgment
- Ability to oversee and resolve a variety of client service issues
- Resilience and ability to thrive amid constant change and pivots
- Team-oriented with a positive attitude and dedication to an inclusive work environment
Benefits
Comp & perks- Flexible hybrid approach to where we work
- No set requirement for in-office time for employees located near an office
- Innovative work
- Growth opportunities
- Caring co-workers
- Opportunity to do purpose-driven work
- Employee resource groups
- Investment in diversity, equity, inclusion and belonging
- Accommodations throughout the hiring or assessment process for candidates with disabilities