Customer Experience Representative – Tuesday-Saturday Shift

Benjamin Moore

. Process customer orders accurately across multiple data entry models while meeting deadlines and company service level agreements .

Posted 9/15/2026full-timeFlanders • New Jersey • United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inquiries and building relationships while navigating multiple systems and procedures. Capable of adapting to changing environments and applying critical thinking to resolve customer concerns efficiently.

Highest-signal resume keywords

Customer ServiceData EntryCritical ThinkingEmpathyWindows and Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer Order ProcessingStandard Operating ProceduresKPI MonitoringOrder Management

Soft Skills

EmpathyAdaptabilityCommunicationRelationship BuildingTime Management

Tools & Technologies

WindowsOffice 365Internet Browsers

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer Contact CenterService Level AgreementsLogistics CoordinationHybrid WorkCompliance

About the role

Key responsibilities & impact

Process customer orders accurately across multiple data entry models while meeting deadlines and company service level agreements
Provide customers with information about orders, deliveries, product availability, pricing, and promotions
Communicate with Logistics personnel to coordinate special delivery requirements and resolve product availability issues
Handle customer inquiries while building strong relationships with customers and colleagues
Navigate systems, procedures, and resources to provide accurate and prompt resolutions
Prioritize and manage multiple tasks simultaneously in an office environment
Adapt to market changes and apply new training knowledge to deliver excellent customer service
Perform other duties as assigned

Requirements

What you’ll need

Comfortable handling a large volume of customer inquiries via phone and email
Working knowledge of Windows, Office 365, and standard internet browsers
Able to review and retain a large number of Standard Operating Procedures and best practices in a fast-paced environment
Demonstrates high levels of empathy when working with customers and colleagues
Ability to adapt and apply critical thinking to customer concerns
Comfortable working in a recorded call environment and receiving monthly KPIs on performance
Ability for hybrid work (80% in office, 20% remote)
Ability to maintain company equipment and a professional work environment in a remote setting
Flexible schedule availability to accommodate business needs
Ability to work weekends, occasional holidays, and overtime
High School Diploma or equivalent
0-2 years customer contact center experience
Must be eligible to work in the U.S.
Ability to lift up to 15 lbs. occasionally
Prolonged periods of sitting and frequent computer use
Ability to travel occasionally for audits, training, or compliance-related meetings

Benefits

Comp & perks

Work-life balance
Competitive benefits
Ongoing learning/continuing education
Skill development
Positive and engaging workplace
Training and professional growth opportunities