Benjamin Moore

General

• Follow batch formulas for proper dispersion into tanks
• Mix raw materials and perform quality control checks
• Perform color matching and tinting using a color spectrophotometer and eye-shading expertise
• Accurately measure materials and deliver them to assigned holding tanks
• Add approved raw materials, colorants, dispersions, thickeners, and thinners according to Central Lab and Quality Assurance Lab formulations
• Transfer completed batches into scheduled tanks for thin-down and color matching/tinting
• Coordinate with Shading, milling, filling, packaging, and other departments during production
• Maintain quality and cleanliness of work areas, equipment, and filters
• Reutilize re-work materials according to approved procedures
• Operate and maintain forklifts and related equipment
• Use electronic gauges, valves, flow meters, temperature controls, transfer equipment, and information systems
• Cross-train and work in other departments as needed
• Perform other assigned duties

Mixer

Technician

• Perform QC lab duties and process order management
• Follow safety, environmental, and regulatory guidelines and use required safety equipment
• Maintain quality and cleanliness of the work area and equipment
• Maintain laboratory and equipment, including calibration of prescribed lab equipment
• Assist in process scale-up and watch batches
• Perform and analyze laboratory tests and procedures and record data clearly and concisely
• Perform quality control checks and procedures supporting first-run capability, in-process QC, post-add calculations, prefill approval, filling approval, and final product release
• Visually approve comparative drawdowns for color, gloss/sheen, opacity, and cleanliness
• Interpret spectrophotometric data
• Maintain inventory of lab supplies and raw materials
• Check ZWIP and ZFIN process orders for accuracy and completeness, including packaging information, raw-material quantities and types, and QC data
• Investigate non-conformances immediately and quarantine out-of-specification or questionable materials until final disposition
• Communicate with other departments for proper transfer of completed batches to assigned holding tanks
• Collaborate with QC Lab, Filling, Mixing, and Thinning & Shading Departments to process paint batches
• Take direction from the production supervisor/manager and department leads as required
• Perform other duties as required

Lab Technician

Architect

• Develop and execute strategic account plans for the architectural and design segment under the Area Sales Manager
• Identify and nurture high-value architectural and design accounts
• Focus on high-end residential opportunities to maximize growth and strengthen client relationships
• Prospect and engage architects, designers, and specifiers to promote Benjamin Moore products
• Qualify and manage leads to secure paint schedules and specifications
• Build expertise in the Benjamin Moore brand, product portfolio, and color offerings
• Educate architects and designers through presentations, continuing education courses, and meetings
• Provide paint expertise and support throughout the project lifecycle
• Write and review paint schedules and specifications
• Support retailers through A&D-aligned initiatives, color consultant engagement, and presentations
• Monitor project opportunities, schedules, specifications, and timelines
• Coordinate follow-up between clients, Territory Representatives, and painters
• Conduct job site visits to assess needs and support implementation
• Participate in industry events, trade shows, and networking opportunities
• Produce local events to promote brand awareness and showcase products and services
• Engage design schools and emerging talent
• Track industry trends, competitors, and developments
• Analyze market reports and identify business growth opportunities
• Use marketing materials and collaborate with the A&D Marketing Manager
• Prioritize in-person meetings and client engagement
• Maintain feedback with the A&D HQ team
• Submit accurate weekly reports and documentation in CRM

Architectural and Design Representative

Representative

• Deliver sustainable and profitable sales and market share growth in the assigned territory
• Lead implementation of product placement, programs, and services within assigned stores
• Service customers primarily in Utah County, with additional coverage of Las Vegas and Southern Utah markets
• Focus on customer satisfaction through teamwork, empowerment, consultative problem-solving, honesty, integrity, and responsive customer service
• Establish expertise with customers through technical knowledge, business acumen, and a thoughtful customer approach
• Develop and cultivate relationships for new business and existing accounts
• Increase profitability and sales growth for Benjamin Moore and its partners
• Drive, orchestrate, and close opportunities with key partners
• Use solution-based selling skills and provided selling tools to meet customer needs
• Seek and qualify new business according to company account stratification goals
• Research customer business needs and develop product and service mixes to meet demands

Territory Representative

Inside Sales

• Manage a portfolio of smaller retail accounts based on geography, sales volume, and store type
• Build and maintain relationships with store owners, managers, and staff
• Identify sales opportunities and execute strategies to drive revenue growth and brand loyalty
• Conduct regular virtual check-ins and occasional in-person visits
• Use scripts to guide conversations around seasonal focus areas, sales, and service goals
• Provide product knowledge, technical support, and training to retail partners
• Support virtual training initiatives and other territories as needed
• Liaise between retailers and internal teams to resolve issues and ensure satisfaction
• Develop and execute territory plans balancing virtual engagement with strategic in-person visits
• Maintain accurate CRM records of visits, calls, and customer interactions
• Collaborate with regional sales, marketing, and operations teams
• Work with the direct manager and NACIC Customer Experience Manager to ensure consistent ISR service and performance nationwide
• Provide feedback and data for ongoing MDIP program development
• Track and report sales performance, customer engagement, and market trends

Inside Sales Representative

Manager

• Ensure Benjamin Moore Quality Standards are fully implemented.
• Ensure premium paint products are manufactured according to established processes and finished product specifications.
• Drive continual quality improvement through formula processing optimization and oversight of new formula batch commercialization and scale-up.
• Oversee the plant quality control laboratory and compliance with corporate Quality Standards, SOPs, sampling protocols, and test methods.
• Train lab technicians and operators in corporate quality practices and test methods; provide a quality training plan.
• Monitor the plant Quality System through a plant audit program and ensure SOP compliance and corrective actions.
• Lead root cause investigations for nonconforming batches and implement effective countermeasures.
• Ensure timely, thorough customer complaint investigations.
• Empower quality personnel and operators in quality control practices and support career development.
• Track KPIs and analyze quality data trends to improve batch Right The First Time performance.
• Lead initiatives to reduce batch adjustments, eliminate product actions, and reduce rework scrap.
• Analyze statistical process control data to improve first-run batch capability.
• Liaise with Product Development and Corporate Quality to scale up new and modified formulas.

Plant Quality Manager

• Formulate and mix paint batches according to Central Lab formulations
• Add and measure approved raw materials using electronic gauges, valves, temperature controls, flow meters, and transfer equipment
• Perform quality control checks for dispersion approval and transfer
• Transfer batches into scheduled tanks for thin-down, color matching, tinting, and final approval
• Match colors to customer specifications using a color spectrophotometer and eye-shading expertise
• Communicate with milling, shading, filling, packaging, and other departments to coordinate production
• Make quality-assurance-approved additions to production batches
• Reutilize rework materials according to approved procedures
• Maintain filters and production equipment
• Maintain forklift-related equipment, including checking batteries and charger hookups
• Maintain clean and safe work areas and follow safety, environmental, regulatory, and PPE requirements
• Work with the Shading Department to execute quality mixing and shading for the filling line
• Perform other duties as assigned

Batchmaker

Operator

• Monitor incoming container quality and container supply for uninterrupted filling line operation
• Calibrate and operate automatic filling machines
• Check batch tickets, product weights, container appearance, and retain control-lab samples
• Supply and inspect lids, labels, adhesive, cartons, and tape
• Maintain proper operation and make minor adjustments to the bail-o-matic machine
• Verify lid, label, carton, and product information is correct and legible
• Supply empty pallets and offload full pallets from the palletizer
• Accurately count fills and enter inventory data into electronic information systems
• Maintain forklifts and related equipment, including batteries and electrical hookups
• Follow safety, environmental, regulatory, and SOP guidelines
• Maintain cleanliness and quality of the work area and equipment
• Work with the facility team and all departments, reporting directly to the department Lead
• Perform other duties as assigned

Filling Line Operator

• Perform QC lab duties and process order management
• Follow safety, environmental, and regulatory guidelines and use required safety equipment
• Maintain the quality and cleanliness of the work area and equipment
• Maintain and calibrate prescribed laboratory equipment
• Assist in process scale-up and watch batches
• Perform and analyze laboratory tests and procedures and record data clearly and concisely
• Perform quality control checks and procedures supporting first run capability, in-process QC, post-add calculations, prefill approval, filling approval, and final product verification and release
• Visually approve comparative drawdowns for color, gloss/sheen, opacity, and cleanliness
• Interpret spectrophotometric data
• Maintain inventory of lab supplies and raw materials
• Check ZWIP and ZFIN process orders for accuracy and completeness, including packaging information, raw-material quantities and types, and QC data
• Investigate non-conformances immediately and quarantine OOS or questionable materials until final disposition
• Communicate with other departments for transfer of completed batches to assigned holding tanks
• Collaborate with QC Lab, Filling, Mixing, and Thinning & Shading Departments to process batches of paint
• Take direction from the production supervisor/manager and department leads
• Perform other duties as required

Compliance

• Collaborate with the Regulatory Team in interpreting global regulations
• Assist internal and external stakeholders with regulatory compliance
• Support new product development and evaluation
• Generate Hazard Communication documents
• Prepare and review Safety Data Sheets and Product Labels
• Ensure product safety and regulatory compliance for paints and coatings in North America
• Monitor changes to regulatory requirements, including VOC regulations for the US and Canada
• Share regulatory requirement information with team members
• Collaborate with cross-functional teams to provide a regulatory perspective for ongoing and upcoming initiatives
• Represent Benjamin Moore in industry groups such as ACA

Regulatory Affairs Specialist

• Provide in-field technical support within a specific geographical territory
• Conduct site evaluations and technical specification/proposal writing
• Assist with technical specification work as needed
• Resolve major complaints and customer concerns
• Sell architectural and industrial products in and out of channel
• Support regional sales directors, area sales managers, territory representatives, and training implementation specialists with regional product training and application sessions
• Support architectural and design representatives and architectural specification writers with complex specification writing, continuing education classes, and general training of architects and designers
• Support national account representatives with technical support, specification writing, and prospecting for opportunities within a specific geographic area
• Cover the Southern Market territory

Field Technical Representative

Product Designer

• Collaborate with the product engineering team to deliver inclusive and accessible designs based on user stories, UX research, and analytics
• Work with the UX Team and UX Lead to align on creative vision and execution
• Use and help iterate Benjamin Moore’s digital design system and standards
• Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors
• Communicate and present design concepts and research findings to stakeholders
• Improve retailers’ workflows to optimize user satisfaction and product adoption
• Execute design concepts and deliverables according to established timelines with minimal supervision
• Help shape the UX team’s use of emerging AI tools

UX/Product Designer

• Perform basic maintenance, troubleshooting, repairs, and adjustments on equipment
• Diagnose equipment problems and take corrective action to optimize line/mixer efficiency
• Recommend and implement process improvements to increase reliability
• Set up, change over, and troubleshoot filling equipment and packaging lines
• Support line changeovers, including disassembly and reassembly of packaging/manufacturing equipment
• Diagnose electronic controls, sensors, servers, and drives
• Understand pumps, scales, and other systems affecting line efficiency
• Perform preventive and corrective maintenance and document breakdown work in the CMMS
• Complete paperwork according to SOP requirements
• Follow site safety policies and procedures, including LOTO, PTW, and Machine Guarding
• Document work in the work order system and report PM, changeover, and downtime performance
• Review maintenance plans and recommend improvements
• Participate in Root Cause Analysis and Breakdown Analysis
• Work with outside vendors on component or equipment modifications
• Collaborate with production technicians and other technicians/mechanics
• Perform other duties as assigned

Maintenance Technician

Supply Chain

• Manage all raw materials and finished goods at the manufacturing location
• Order materials and distribute manufactured products
• Manage material flow through warehouses and coordinate inbound and outbound delivery schedules
• Maintain inventory accuracy
• Evaluate processes for employee safety, product quality, and operational cost efficiency improvements
• Interface daily with operations teams to identify and resolve problems, implement solutions, and coordinate schedules
• Conduct operational studies to maximize workflow and facility space utilization
• Make critical site decisions and troubleshoot issues to maximize efficiency and manpower
• Supervise and assist department leads supporting warehouse and production activities
• Manage a team of 5–15 personnel responsible for forklift operations, truck scheduling, cycle counting, and material ordering
• Monitor attendance, performance goals, employee issues, and minor disputes; escalate disciplinary matters to plant management
• Write, review, and update work instructions
• Audit team work for safety, quality, and productivity; measure and report department effectiveness
• Adjust staffing levels, shift schedules, and overtime to meet production demand
• Train and coach employees on safety, quality, and work processes
• Ensure DOT and customs compliance
• Investigate shipping errors and implement preventive actions
• Build and maintain partnerships with distributors and vendors
• Develop action plans for supply and delivery issues with vendors and distributors
• Provide input on warehouse equipment requirements and specifications
• Maintain relationships with manufacturing, maintenance, and quality control personnel
• Participate in and implement lean manufacturing and continuous improvement projects
• Ensure compliance with safety, environmental, and regulatory requirements
• Manage hazardous and non-hazardous waste according to regulations
• Communicate and enforce safety regulations and company policies
• Perform other duties as assigned

Materials Manager

• Monitor incoming container quality and container supply to ensure uninterrupted filling line operation
• Calibrate and operate automatic filling machines
• Check batch tickets for correct product
• Monitor container weights, quality appearance and drips
• Retain samples for the control lab
• Ensure adequate lid supply and verify lids are properly sealed and information is legible and correct
• Ensure adequate labels and adhesive and monitor label and container appearance
• Maintain proper operation and make minor adjustments to the bail-o-matic machine
• Ensure adequate cartons and tape for the case packer and verify carton information
• Supply empty pallets and offload full pallets as appropriate
• Accurately count fills and enter data into the terminal for inventory control using electronic information systems
• Maintain forklifts and related equipment by checking batteries and electrical hookups
• Follow safety, environmental and regulatory guidelines and use required safety equipment
• Maintain cleanliness and quality of the work area and equipment
• Perform other duties as assigned

Mixer

Lab Technician

Architectural and Design Representative

Territory Representative

Inside Sales Representative

Plant Quality Manager

Batchmaker

Filling Line Operator

Lab Technician

Regulatory Affairs Specialist

Field Technical Representative

UX/Product Designer

Maintenance Technician

Materials Manager

Filling Line Operator I