Product Information Specialist

Benjamin Moore

. Provide product support and education to retailers, end-users, architects, and designers via phone, email, and chat .

Posted 10/6/2026full-timeFlanders • New Jersey • United StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product support and education, with a strong understanding of paint application and substrates. Capable of maintaining compliance with industry standards while effectively managing customer inquiries and feedback.

Highest-signal resume keywords

Product SupportPaint Application KnowledgeCustomer Inquiry ManagementCompliance with Industry StandardsUse of Copilot and The Paint Guru

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product KnowledgeStandard Operating ProceduresWindowsOffice 365Internet BrowsersCustomer Feedback DocumentationCritical ThinkingProblem SolvingCustomer EducationProduct Recommendations

Soft Skills

ProfessionalismEmpathyAdaptabilityCommunicationCollaboration

Tools & Technologies

CopilotThe Paint Guru

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Environmental RegulationsSafety RegulationsRetail SupportCustomer ServiceHybrid Work

About the role

Key responsibilities & impact

Provide product support and education to retailers, end-users, architects, and designers via phone, email, and chat
Offer product recommendations and proper usage guidelines
Deliver tailored product education covering product properties, applications, and benefits
Collaborate with internal teams to ensure cohesive product messaging
Gather customer feedback for product improvement
Ensure compliance with industry standards and environmental and safety regulations
Maintain current knowledge of Benjamin Moore products and competitor offerings
Gather detailed information through probing questions and document customer complaints
Escalate sales, complaints, environmental, and regulatory inquiries to appropriate personnel
Coordinate with colleagues and management to ensure service coverage across all channels
Utilize Copilot and The Paint Guru tools to support accurate responses
Perform other duties as assigned

Requirements

What you’ll need

Comfortable handling a large volume of customer inquiries via phone and email
Working knowledge of Windows, Office 365, and standard internet browsers
Working knowledge of paint application and substrates
Ability to review and retain a large number of Standard Operating Procedures and best practices in a fast-paced environment
High levels of professionalism and empathy when working with customers and colleagues
Ability to adapt and apply critical thinking to customer concerns
Comfortable working in a recorded call environment and receiving monthly KPIs on performance
Ability for hybrid work (80% in office, 20% remote)
Ability to maintain company equipment and a professional work environment in a remote setting
Flexible schedule availability
Ability to work occasional weekends, holidays, and overtime
High School Diploma or equivalent
3-5 Years of Benjamin Moore or competitive product knowledge
Must be eligible to work in the U.S.
Ability to lift up to 15 lbs. occasionally
Ability to travel occasionally for audits, training, or compliance-related meetings

Benefits

Comp & perks

Work-life balance
Competitive benefits
Ongoing learning/continuing education
Skill development
Positive and engaging workplace
Hybrid work arrangement (Fridays remote after successful training)