Account Manager – Transportation & Logistics

BENNETT MOTOR EXPRESS MANAGEMENT, INC

. Serve as the primary contact for clients, building and maintaining strong relationships to ensure customer retention and satisfaction .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer service within the transportation logistics industry, with a strong focus on logistics operations, performance metrics analysis, and client relationship building.

Highest-signal resume keywords

Account ManagementLogistics OperationsCustomer ServiceData AnalysisTransportation Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation OperationsFreight ServicesPerformance MetricsContract NegotiationProcess ImprovementAccount ReviewsService Execution

Soft Skills

CommunicationInterpersonal SkillsProblem-Solving

Tools & Technologies

CRM SoftwareMicrosoft Office SuiteTransportation Management Systems

Industry Keywords

Transportation Logistics3PL4PLCustomer RetentionService Offerings

About the role

Key responsibilities & impact

Serve as the primary contact for clients, building and maintaining strong relationships to ensure customer retention and satisfaction
Identify and pursue opportunities to expand service offerings with existing clients
Oversee end-to-end execution of transportation services, ensuring timely deliveries, cost efficiency, and operational accuracy
Track and review service performance metrics, including delivery times, freight costs, and carrier performance
Address and resolve service issues or disruptions with internal teams and clients
Assist in contract negotiations and renewals
Provide regular performance reports, insights, and process-improvement recommendations to clients
Collaborate with operations, finance, and customer service teams
Conduct periodic account reviews with clients
Stay informed of transportation logistics industry trends, regulations, and developments

Requirements

What you’ll need

Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (or equivalent experience)
3+ years of experience in account management, customer service, or sales in the transportation logistics industry
Solid understanding of logistics and transportation operations, including freight services (e.g., LTL, FTL, intermodal, air, and ocean)
Proven ability to manage multiple accounts, meet deadlines, and deliver high levels of customer service
Strong communication, interpersonal, and problem-solving skills
Ability to analyze and interpret data to develop actionable insights and drive improvements
Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with transportation management systems (TMS) and related software
Experience with managing 3PL or 4PL service models
Ability to travel occasionally to meet with clients or attend industry events

Benefits

Comp & perks

Travel percentage: Up to 50%