Bennie

Customer Support

• Lead and manage the service relationship and strategy for assigned customers
• Ensure high-quality service experiences and customer satisfaction
• Support execution of annual customer account plans
• Collaborate with the consulting delivery team on key consulting deliverables
• Lead customer open enrollment presentations
• Support strategic initiatives and their implementation
• Monitor industry trends, best practices, and regulatory changes
• Educate and enable customers regarding industry developments
• Collaborate with sales, data operations, and product teams on business development and operational improvements
• Maintain relationships with customers, strategic partners, and internal collaborators
• Perform other duties as assigned

Customer Experience Manager, Select Market