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BEON.tech

Technical Support Engineer

BEON.tech

. Troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers .

Posted 10/2/2026full-timeRemote • Brazil, Mexico, Costa RicaJuniorMid-Level💰 $3,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong technical support capabilities with a focus on troubleshooting complex issues in Kubernetes-based environments, while effectively communicating with enterprise customers and collaborating with cross-functional teams.

Highest-signal resume keywords
Kubernetes ExpertiseTechnical Support ExperienceTroubleshooting SkillsCloud CertificationLinux Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
KubernetesTroubleshootingLinuxCloud PlatformsContainersNetworkingMonitoring ToolsLogging ToolsDeployment IssuesConfiguration Issues
Soft Skills
Customer CommunicationCollaborationProblem-Solving
Tools & Technologies
AWSAzure
Certifications & Qualifications
CKACKADCKS
Industry Keywords
Technical SupportEnterprise SoftwareInfrastructureDistributed EnvironmentsSupport Tickets

Tech Stack

Tools & technologies
AWSAzureCloudKubernetesLinux

About the role

Key responsibilities & impact
  • Troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers
  • Provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues
  • Work directly with customers during technical discussions and troubleshooting sessions
  • Reproduce customer environments to diagnose issues
  • Manage support tickets
  • Clearly communicate technical findings, workarounds, and resolutions
  • Collaborate with Engineering, Sales, and Customer Success teams
  • Escalate complex issues and product bugs when needed

Requirements

What you’ll need
  • 2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support
  • Strong hands-on experience with Kubernetes in production environments
  • At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent
  • Strong troubleshooting skills across software, infrastructure, networking, and distributed environments
  • Experience working directly with customers in a technical capacity
  • Ability to independently investigate complex technical issues and collaborate with Engineering teams
  • Experience with Linux
  • Experience with AWS, Azure, or other cloud platforms
  • Hands-on experience with containers, networking, monitoring, and logging tools
  • Background supporting enterprise software products
  • Advanced English proficiency
  • Based in LATAM

Benefits

Comp & perks
  • Remote, full-time opportunity
  • US$1,000 welcome package for equipment
  • Trip to BEON.tech headquarters in Buenos Aires
  • Health insurance
  • Psychotherapy sessions
  • Paid time off
  • Internet service
  • Flexible payments via crypto, wire transfer, Wise, PayPal, or Payoneer
  • English conversation club & workshops
  • Unlimited access to Udemy, Education IT & O’Reilly
  • AI Tools & Learning Program
  • Co-working spaces
  • Weekly challenges with quarterly prizes