BEON.tech

Support Engineer

• Troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers
• Provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues
• Work directly with customers during technical discussions and troubleshooting sessions
• Reproduce customer environments to diagnose issues
• Manage support tickets
• Clearly communicate technical findings, workarounds, and resolutions
• Collaborate with Engineering, Sales, and Customer Success teams
• Escalate complex issues and product bugs when needed

Technical Support Engineer

Program Manager

• Support the Program Manager during a major re-platforming initiative for a high-growth food-tech company
• Help build the infrastructure needed to keep multiple engineering workstreams organized and on track
• Standardize technical documentation
• Maintain program plans and RAID logs
• Track developer activity and proficiency
• Document metrics
• Monitor timelines, progress, and blockers
• Work across technical and business teams
• Build processes from scratch
• Turn complex technical information into clear documentation and actionable insights

Technical Support Engineer

Technical Program Analyst