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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing key accounts within the Retail and Leisure sectors, providing technical support for SaaS platforms, and optimizing marketing strategies. Proven ability to communicate effectively with diverse stakeholders and manage multiple projects in a fast-paced environment.
Highest-signal resume keywords
Key Account ManagementSaaS Platform SupportTechnical CommunicationProject ManagementCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportProject ManagementAPI ProtocolsMartech KnowledgeCRM TechnologiesBI ToolsCMS TechnologiesCost EstimationContract RenewalUpselling
Soft Skills
Customer EmpathyPersuasive CommunicationOrganizational SkillsTeam CollaborationAdaptability
Tools & Technologies
HubspotCampaign MonitorMailchimpTableauPowerBIJiraTrelloZendeskFreshdesk
Industry Keywords
RetailLeisureCommercial PropertySaaSTechnical Product
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Manage Beonic’s Retail customer portfolio as Key Account Manager
- Work daily with senior decision makers across Retail and Leisure, Commercial Property, and Stadiums
- Provide responses to technical or account queries, project management, and client management
- Provide technical support and training for customers of the Beonic SaaS platform
- Liaise with internal technical and account teams to solve client problems
- Consult with clients on integrating their systems and networks with Beonic’s SaaS platform
- Assist Beonic Sales teams in creating customer proposals and cost estimates
- Work with the Beonic Digital Strategy team to optimise customers’ marketing strategies, campaigns, and content
- Ensure contract renewal, upsell, and growth across the Retail portfolio
- Provide a smooth handover to the returning Customer Success Manager, including documentation of account status and open items
Requirements
What you’ll need- At least 3+ years’ experience representing a high-ticket technical product, ideally within Retail, Commercial Property or Leisure sectors
- 3+ years of commercial experience, ideally in a SaaS or technology environment
- Knowledge of Martech, CRM, BI and CMS technologies an advantage, e.g. Hubspot, Campaign Monitor, Mailchimp, Tableau, PowerBI
- Understanding of common API protocols, e.g. REST, JSON, MQTT
- Experience with PM and Service Management tools, e.g. Jira, Trello, Zendesk, Freshdesk
- Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences
- High energy, charismatic, innovative and creative
- Persuasive communicator to build momentum and buy-in from other teams or customers
- Organizational skills to effectively manage competing projects with tight deadlines
- Exceptional team player, comfortable ramping up quickly to cover an existing account portfolio
- Comfortable in a very fast-paced environment with a high level of autonomy
- Legal authorization to work in the UK
- Available to start mid-January 2027 for a 12-month fixed-term contract
Benefits
Comp & perks- 25 days Annual Leave (pro-rated for the contract term)
- 5 Days Personal Leave
- Pension at 4% contribution by Beonic
- 1 Day Birthday Leave