Application Analyst

Berkeley Research Group (BRG)

. Serve as a resident expert on BRG’s enterprise applications .

Posted 11/10/2026full-timeUnited StatesJuniorMid-Level💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise application support and configuration, with a strong focus on IT services, SaaS administration, and system integration. Proven ability to communicate complex technical issues effectively to diverse stakeholders while maintaining application security and operational efficiency.

Highest-signal resume keywords

Enterprise Application SupportSaaS AdministrationWorkday Security ModelsIT Customer SupportDocument Management Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Applications AnalysisSystem IntegrationSoftware SupportTechnical WritingTroubleshootingApplication ConfigurationData SecurityChange ManagementKnowledgebase MaintenanceWindows Stack Environment

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsAdaptability to Changing Priorities

Tools & Technologies

ServiceNowMicrosoft Entra IDWorkdayIntapp ProductsIManageNetDocuments

Industry Keywords

Legal EnvironmentProfessional ServicesEnterprise SystemsCorporate FunctionsStakeholder Engagement

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Serve as a resident expert on BRG’s enterprise applications
Work with Accounting, Finance, HR, and Legal teams to understand business objectives, pain points, and processes
Support, adapt, configure, secure, and enhance applications used by corporate groups
Interface with BRG IT and third-party consultants
Report to the Application Manager
Understand business and technical processes and problems by working with stakeholders and subject matter experts
Maintain relationships with corporate staff and knowledge of key corporate functions
Maintain, troubleshoot, and remediate applications and related issues
Provide Tier 3 support for enterprise systems
Evaluate and propose technical solutions to solve problems or improve functions
Plan and execute application installations, upgrades, and adjustments
Create and maintain knowledgebases of software and data environments and standard operating procedures
Research and develop patterns and best practices
Produce technical writing and documentation
Perform general system maintenance and manage downtime for relevant data systems
Meet regularly with business users and stakeholders to understand processes and technical needs
Evaluate existing systems, tools, and potential vendor applications or features
Ensure application and data security
Participate in IT change management processes, especially for new applications or modules

Requirements

What you’ll need

Bachelor’s Degree in Information Technology, Computer Science, Engineering, Accounting, or Finance or relevant experience
2+ years of experience in applications analysis, system integration, or software support
Prior experience working in a legal or professional services environment (preferred)
Demonstrated domain expertise in supporting large software systems and the needs of a large customer base
Strong experience with IT services and general Windows stack environment (Active Directory, etc), Microsoft Entra ID
Experience with administration of SaaS (Cloud based) solutions
Experience with IT customer support and ticketing systems, such as ServiceNow
Experience with Workday (HCM and FIN), particularly Workday Security models (preferred)
Experience with Intapp products, such as Intapp Time/ Intapp Conflicts/ Intapp Walls (preferred)
Experience with document management systems (e.g., iManage or NetDocuments) (preferred)
Strong organizational skills
Excellent communication skills, with the ability to explain complex technical problems to non-technical audiences
Ability to adjust to rapidly changing priorities
Must be able to submit verification of legal right to work in the U.S., without company sponsorship

Benefits

Comp & perks

Remote work option
Opportunity to work from a BRG office in Emeryville, Chicago, Dallas, Boston, or Washington, DC
Equal opportunity employment