Manager, Client Success

Berkeley Research Group (BRG)

. Build and maintain strong, long-lasting client relationships as a trusted advisor and advocate.

Posted 10/8/2026full-timeRemote • United StatesSeniorLead💰 $150,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, account growth strategies, and data analysis within the healthcare software and pharmaceutical consulting sectors. Proven ability to develop tailored account plans and deliver insights that drive business value and customer satisfaction.

Highest-signal resume keywords

Client Success ManagementAccount Growth StrategiesData AnalysisHealthcare Software Industry ExperienceLeadership in Change Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAccount PlanningBasic CodingSales ForecastingCustomer Feedback Analysis

Soft Skills

Problem-SolvingWritten CommunicationPresentation Skills

Industry Keywords

Healthcare SoftwarePharmaceutical ConsultingClient Relationship ManagementTop 20 Global Pharma CompaniesStrategic Level Navigation

About the role

Key responsibilities & impact

Build and maintain strong, long-lasting client relationships as a trusted advisor and advocate.
Drive account growth by identifying expansion opportunities, aligning solutions with client objectives, and demonstrating measurable ROI.
Monitor client satisfaction and address issues to maintain customer retention.
Develop and execute tailored account plans, including regular check-ins and reviews.
Collaborate with internal teams to meet client needs and resolve issues promptly.
Track industry trends, competitive landscapes, and customer feedback to provide insights and contribute to product development and marketing strategies.
Prepare account status reports, sales forecasts, activity updates, and customer feedback for management and stakeholders.
Analyze complex data and translate insights into recommendations that inform client strategy.
Serve as the primary contact for assigned accounts and execute strategic account growth plans with Executive Leadership input.

Requirements

What you’ll need

Bachelor's degree required; BS degree strongly preferred.
Minimum of seven years’ experience as a Client Success Manager, or similar role, in the healthcare software industry or pharmaceutical consulting.
Experience working with Top 20 global pharma companies at the senior executive level.
Leadership skills in change management to help large organizations adopt new technology.
Ability to navigate organizations at the strategic level to develop strong business value-based relationships.
Extensive experience with analyzing data and presenting compelling conclusions to customers.
Experience developing account plans and utilizing them to drive measured success.
Aptitude to develop insights and recommendations to business problems.
Excellent problem-solving, written communication and presentation skills.
Basic coding experience is a strong plus.
Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.