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Insurance Agency Manager
Berkshire Hathaway GUARD Insurance Companies. Lead the overall operations and performance of the captive insurance agency .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing sales and service operations within the insurance industry, focusing on operational improvements, team development, and compliance with industry regulations. Utilizes analytical skills to drive decision-making and enhance agency performance.
Highest-signal resume keywords
Leadership ExperienceSales Operations ManagementOperational Improvement InitiativesAnalytical Problem-Solving SkillsAgency Management Systems Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Operations ManagementOperational ImprovementBusiness Growth InitiativesData AnalysisPerformance Monitoring
Soft Skills
Coaching AbilitiesCommunication SkillsPeople LeadershipTeam Development
Tools & Technologies
Agency Management SystemsCRM PlatformsReporting Tools
Certifications & Qualifications
Active Insurance License
Industry Keywords
Insurance IndustryComplianceCustomer Service StandardsSuccession PlanningWorkflow Efficiency
About the role
Key responsibilities & impact- Lead the overall operations and performance of the captive insurance agency
- Partner with leadership to develop and execute strategic initiatives supporting growth and efficiency
- Manage and coach supervisors overseeing Sales Operations and Service Operations
- Support and develop a team of producers selling GUARD products
- Monitor agency performance and identify opportunities to improve sales, service, retention, and workflow efficiency
- Ensure teams are properly staffed, trained, and equipped to meet business objectives
- Build career development and succession plans for team members
- Use operational and production data to guide decision-making and improve performance
- Maintain high service standards and a positive experience for customers and business partners
- Work with internal and external stakeholders to identify new business opportunities
- Ensure compliance with insurance regulations, carrier requirements, and company standards
- Develop training programs and promote strong documentation and file management practices
Requirements
What you’ll need- Bachelor's degree or equivalent professional experience
- 7+ years of experience in the insurance industry
- 3+ years of leadership experience managing sales, service, or agency operations teams
- Experience leading operational improvements and business growth initiatives
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication, coaching, and people leadership abilities
- Experience leading cross-functional teams
- Familiarity with agency management systems, CRM platforms, and reporting tools
- Active insurance license preferred
Benefits
Comp & perks- Hybrid schedule: 2 days remote / 3 in-office
- Predictable hours (no nights, weekends, or holidays)
- Competitive pay + generous PTO
- Medical, dental & vision starting day one
- 401(k)
- Tuition reimbursement
- Longevity bonuses