Service Operations Assistant

Berkshire Hathaway GUARD Insurance Companies

. Support underwriting through policy issuance, certificate of insurance and loss run requests, and agent-requested transactions .

Posted 10/28/2026full-timeWilkes-Barre • Pennsylvania • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in underwriting support tasks, including policy issuance, document review, and effective communication with agents and insureds. Capable of managing multiple transactions and adhering to state-specific documentation guidelines.

Highest-signal resume keywords

Underwriting SupportPolicy IssuanceDocument ReviewStrong Communication SkillsProficiency in Word and Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy IssuanceDocument ReviewApplication ProcessingCancellation ProcessingCertificate of Insurance ManagementLoss Run Requests HandlingEndorsement ProcessingNotice of Conditioned Renewal PreparationState-Specific Documentation ComplianceIIS Data Entry

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationIndependent Participation in Interviews

Industry Keywords

UnderwritingWorkers’ CompensationInsurance TransactionsProfessional EnvironmentAgent Interaction

About the role

Key responsibilities & impact

Support underwriting through policy issuance, certificate of insurance and loss run requests, and agent-requested transactions
Review submitted applications, enter them in IIS, and route them to the appropriate underwriter or underwriting team
Review policy-specific documents uploaded by agents and handle or refer tasks as necessary
Review bureau criticisms for workers’ compensation and respond or refer as appropriate
Process cancel/rewrite requests
Respond to certificate of insurance and loss run requests from agents and insureds
Endorse policies as requested by the agent of record
Prepare Notice of Conditioned Renewal documents as requested by underwriting
Review policies for issuance under state-specific documentation guidelines, obtain missing items from agents, and follow up until issuance
Handle multiple cancellations and other transaction-related projects for Underwriting or Service Operations teams

Requirements

What you’ll need

High School Graduate; College preferred but not required
Full-time employment in a professional environment
Proven proficiency in Word and Excel
Strong written and verbal communication skills
Candidates must participate independently in interviews; unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval

Benefits

Comp & perks

Hybrid schedule: 2 days remote / 3 days in-office
Predictable hours (no nights, weekends, or holidays)
Competitive pay
Generous PTO
Medical, dental & vision starting day one
401(k)
Tuition reimbursement
Longevity bonuses