Service Operations Representative

Berkshire Hathaway GUARD Insurance Companies

. Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business .

Posted 10/28/2026full-timeWilkes-Barre • Pennsylvania • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in underwriting processes and customer service within insurance environments, with strong attention to detail and effective communication skills to resolve inquiries and ensure compliance.

Highest-signal resume keywords

Underwriting ExperienceCustomer Service SkillsAttention To DetailProblem Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability To De-Escalate SituationsTeam CollaborationIndependent Work

Tools & Technologies

Proprietary Workflow System

Industry Keywords

InsuranceUnderwritingCommercial LinesEndorsement RequestsCompliance

About the role

Key responsibilities & impact

Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business
Handle endorsement requests from partner agents and clients through the proprietary workflow system for 1 or 2 lines of business
Utilize company underwriting directives to review and process changes in force commercial lines policies
Attend ongoing underwriting and service operations training to stay informed and ensure compliance
Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests
Support underwriting by handling real-time endorsement requests through webchat and ensuring customer satisfaction
Handle underwriting operational workflow through the proprietary system

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree preferred
Proven experience in customer service, preferably with insurance or underwriting environments
Strong attention to detail and ability to interpret and apply underwriting criteria accurately
Excellent written and verbal communication skills, with the ability to explain context information clearly
Demonstrated problem solving skills and sound judgement making
Ability to de-escalate high pressure situations and determine if further escalation is necessary
Comfortable working independently and collaboratively within a team
Requires an 11:00 a.m. – 7:30 p.m. ET schedule to provide coverage for West Coast operations

Benefits

Comp & perks

Competitive pay
Generous PTO
Medical, dental & vision starting day one
401(k)
Tuition reimbursement
Longevity bonuses
Hybrid schedule: 2 days remote / 3 in-office
Predictable hours (no nights, weekends, or holidays)
Opportunities to grow
Supportive leadership and collaborative teams