Service Operations Representative

Berkshire Hathaway GUARD Insurance Companies

. Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business .

Posted 10/23/2026full-timeWilkes-Barre • Pennsylvania • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and problem-solving skills in underwriting processes, effectively communicating with internal and external customers while ensuring compliance with underwriting directives.

Highest-signal resume keywords

Underwriting ExperienceCustomer Service SkillsAttention To DetailProblem Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability To De-Escalate SituationsTeam CollaborationIndependent Work

Tools & Technologies

Proprietary Workflow System

Industry Keywords

UnderwritingCommercial Lines PoliciesInsurance

About the role

Key responsibilities & impact

Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business
Handle endorsement requests from partner agents and clients through the proprietary workflow system for 1 or 2 lines of business
Utilize company underwriting directives to review and process changes in force commercial lines policies
Attend ongoing underwriting and service operations training to stay informed and ensure compliance
Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests
Support underwriting by handling real-time endorsement requests through webchat contacts and handling underwriting operational workflow through the proprietary system

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree preferred or proven experience in customer service, preferably with insurance or underwriting environments
Strong attention to detail and ability to interpret and apply underwriting criteria accurately
Excellent written and verbal communication skills, with the ability to explain context information clearly
Demonstrated problem solving skills and sound judgement making
Ability to de-escalate high pressure situations and determine if further escalation is necessary
Comfortable working independently and collaboratively within a team
Expected to work in one of the company's offices 3 days per week
Candidates are expected to participate independently in interviews; unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval

Benefits

Comp & perks

Hybrid schedule: 2 days remote / 3 days in-office
Predictable hours (no nights, weekends, or holidays)
Competitive pay
Generous PTO
Medical, dental & vision starting day one
401(k)
Tuition reimbursement
Longevity bonuses
Ongoing underwriting and service operations training