Account Coordinator

Berlin Packaging EMEA

. Serve as the primary day-to-day contact for assigned customers.

Posted 9/24/2026full-timeGessate • ItalyJuniorMid-Level💰 €28,000 - €35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management, project coordination, and order management skills, with a focus on supply chain processes and effective communication across cross-functional teams. Proficient in managing new product introductions and tracking key performance indicators to enhance customer satisfaction.

Highest-signal resume keywords

Account ManagementProject CoordinationCustomer ServiceSupply Chain ManagementERP and CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOrder ManagementDemand PlanningNew Product IntroductionMicrosoft Excel

Soft Skills

Customer OrientationOrganizational SkillsProblem-SolvingCommunication SkillsAttention to Detail

Certifications & Qualifications

Bachelor's Degree in Business AdministrationBachelor's Degree in MarketingBachelor's Degree in Supply Chain

Industry Keywords

FMCGManufacturingPackagingRetail

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact for assigned customers.
Build and maintain customer relationships and communicate customer requirements internally.
Provide updates on project progress, order status, and delivery timelines.
Receive and review new product launch briefs.
Coordinate cross-functional activities for successful product launches.
Manage project timelines, milestones, deliverables, specifications, and requirements.
Identify and resolve issues affecting launch timing or customer satisfaction.
Process and monitor customer orders through delivery.
Coordinate with Supply Chain and Operations to ensure product availability and fulfillment.
Manage order amendments, urgent requests, and escalations.
Oversee reorder activities and ongoing customer requirements.
Monitor inventory, forecasts, and demand trends to support continuity of supply.
Identify risks and develop mitigation plans.
Maintain customer records, forecasts, and project documentation.
Track and report KPIs related to service, delivery, and customer satisfaction.
Support process improvements and contribute to business reviews and customer meetings.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Supply Chain, or a related field.
Minimum 2-3 years of experience in Account Management, Customer Service, Project Coordination, or Order Management.
Strong proficiency in Microsoft Office, particularly Excel.
Experience working with ERP and CRM systems.
Fluent in English, both written and spoken.
French/Spanish would be a plus
Experience in FMCG, Manufacturing, Packaging, Retail, or similar industries preferred.
Understanding of Supply Chain and Demand Planning processes preferred.
Experience managing new product introduction (NPI) projects preferred.
Strong customer orientation and relationship management skills.
Excellent organizational and multitasking abilities.
Exceptional attention to detail and accuracy.
Strong problem-solving and decision-making capabilities.
Ability to work effectively across cross-functional teams.
Excellent communication and interpersonal skills.
Ability to prioritize and manage multiple deadlines in a dynamic environment.

Benefits

Comp & perks

A dynamic and collaborative work environment
Opportunities for professional growth and development
Exposure to strategic customers and cross-functional projects
Competitive compensation and benefits package
The opportunity to play a key role in delivering outstanding customer experiences
Permanent Contract, full-time
Hybrid working 2 days per week