Berlin Packaging EMEA

Technical Account Manager

• Develop the commercial performance of the assigned territory.
• Prospect and acquire new customers.
• Identify and analyze customer needs and constraints.
• Develop tailor-made packaging solutions in collaboration with the NPD department.
• Manage and follow up customer projects.
• Build customer loyalty and develop the existing portfolio.
• Monitor market trends and competitor activity.
• Manage commercial activity through CRM tools and regular reporting.
• Work with Berlin Packaging France and EMEA cross-functional teams.
• Report to the New Business Development Director.

Technical Sales Account Manager – Industrial Products

QA Engineer

• Verantwoordelijk voor het waarborgen en continu verbeteren van de productkwaliteit
• Uitvoeren en coördineren van kwaliteitscontroles, waaronder AQL-inspecties
• Volgen en interpreteren van verpakkingswet- en regelgeving, waaronder de EU Packaging and Packaging Waste Regulations (PPWR)
• Monitoren en opvolgen van leveranciersprestaties op het gebied van kwaliteit
• Beoordelen en evalueren van productmonsters
• Begeleiden van testproducties van nieuwe verpakkingsmaterialen
• Onderzoeken van kwaliteitsissues en analyseren van oorzaken (root cause analysis)
• Initiëren en implementeren van corrigerende en preventieve maatregelen (CAPA)
• Beheren en up-to-date houden van kwaliteitsdocumentatie en verpakkingsdossiers
• Coördineren en afhandelen van klachten, inclusief communicatie met stakeholders
• Signaleren van verbeterkansen en bijdragen aan optimalisatie van processen
• Nauw samenwerken met leveranciers en interne teams om hoge kwaliteitsstandaarden te waarborgen

Senior Quality Specialist – QA

Customer Success Manager

• Act as Salesforce Product Owner for Berlin Packaging EMEA
• Lead functional analysis, solution design and demand management across the CRM ecosystem
• Assess commercial and service processes, identifying gaps, workarounds, duplicated effort and data-quality issues
• Document and map end-to-end processes, including process flows, swimlanes, data flows, roles and responsibilities
• Design solutions with business owners and development teams, including workshops, user stories, acceptance criteria, feasibility testing and business sign-off
• Act as design authority for CRM changes
• Own, prioritise and manage Salesforce demand backlogs across EMEA
• Translate business requirements into functional specifications and solution designs
• Coordinate with technical teams and delivery partners
• Own UAT coordination, release readiness and sign-off
• Maintain and enhance Salesforce CRM modules and the platform roadmap
• Support Salesforce data modelling and configuration while safeguarding data quality and governance
• Ensure CRM and marketing processes are GDPR-compliant
• Monitor CRM performance, adoption and user feedback
• Coordinate application maintenance and support resources
• Support Salesforce integration with EMEA-wide ERP systems
• Design and oversee integrations with ERP, ecommerce, marketing automation and data-quality tools
• Define integration patterns, data ownership rules and reconciliation logic
• Liaise with Sales, Marketing, Customer Service and eCommerce teams
• Improve end-to-end commercial processes for physical goods, from lead and quote through order, fulfilment, delivery and after-sales
• Account for cross-border trade requirements including entities, Incoterms, currencies, taxation and customs
• Connect ecommerce, B2B email marketing and sales customer data, journeys and reporting
• Collaborate with IT and external partners on scalability and performance
• Support AI applications such as lead scoring, churn prediction, quoting support, next-best actions and service automation
• Contribute to the AI learning path for CRM innovation with data-handling and governance guardrails

EMEA IT CRM Manager

Account Manager

• Serve as the primary day-to-day contact for assigned customers.
• Build and maintain customer relationships and communicate customer requirements internally.
• Provide updates on project progress, order status, and delivery timelines.
• Receive and review new product launch briefs.
• Coordinate cross-functional activities for successful product launches.
• Manage project timelines, milestones, deliverables, specifications, and requirements.
• Identify and resolve issues affecting launch timing or customer satisfaction.
• Process and monitor customer orders through delivery.
• Coordinate with Supply Chain and Operations to ensure product availability and fulfillment.
• Manage order amendments, urgent requests, and escalations.
• Oversee reorder activities and ongoing customer requirements.
• Monitor inventory, forecasts, and demand trends to support continuity of supply.
• Identify risks and develop mitigation plans.
• Maintain customer records, forecasts, and project documentation.
• Track and report KPIs related to service, delivery, and customer satisfaction.
• Support process improvements and contribute to business reviews and customer meetings.

Technical Sales Account Manager – Industrial Products

Senior Quality Specialist – QA

EMEA IT CRM Manager

Account Coordinator