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Bernhoeft

Customer Service and Third-Party Management Analyst – Open to Candidates with Disabilities

Bernhoeft

. Serve as the operational focal point between clients, suppliers, and internal teams .

Posted 10/5/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Third-Party Risk Management and vendor management, with a strong foundation in labor law and compliance. Capable of fostering relationships with clients and suppliers while driving operational efficiency and compliance with SLAs.

Highest-signal resume keywords
Third-Party Risk ManagementVendor ManagementLabor Law ComplianceDocument AuditingIntermediate Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Third-Party Risk ManagementVendor ManagementDocument AuditingLabor Law ComplianceTechnical AnalysisSLA MonitoringProcess ImprovementAction Plan TrackingCompliance MetricsGovernance Management
Soft Skills
Active ListeningEmpathyStrategic ThinkingRelationship BuildingAdaptability
Certifications & Qualifications
Degree in Labor LawDegree in Human Resources
Industry Keywords
Compliance StandardsRegulatory ObligationsOperational EfficiencyQuality MetricsClient Management

About the role

Key responsibilities & impact
  • Serve as the operational focal point between clients, suppliers, and internal teams
  • Continuously monitor adherence, compliance, SLA, and quality metrics
  • Support suppliers in understanding rules, processes, and platform usage
  • Proactively identify operational risks, deviations, and bottlenecks
  • Create, lead, and track structured action plans
  • Ensure operational efficiency and compliance with SLAs
  • Prepare technical analyses and reports to support client and CSM decision-making
  • Maintain governance of third-party management
  • Turn recurring issues into structured process improvements

Requirements

What you’ll need
  • Knowledge of Third-Party Risk Management (TPRM) and vendor management
  • Experience with or knowledge of document auditing focused on labor compliance
  • Knowledge of labor law and compliance, including standards, legal requirements, and regulatory obligations
  • Degree in Labor Law or Human Resources
  • Intermediate Excel proficiency
  • Ability to build relationships with clients and suppliers at different levels and with diverse profiles
  • Active listening and empathy
  • Strategic thinking for resolving operational issues
  • Adaptability to a dynamic and constantly evolving environment
  • Open to candidates with disabilities

Benefits

Comp & perks
  • Swile benefits card for food and meal allowances
  • Health insurance extendable to eligible dependents
  • Dental insurance
  • Life insurance
  • TotalPass with discounts on gyms and mindfulness, therapy, nutrition, and sleep-quality services
  • Access to the Moodar platform for online psychotherapy
  • Birthday day off
  • Swile Mobility allowance for public transportation and ride-hailing services
  • Work-from-home allowance
  • Training and development programs
  • Career model that recognizes ownership and results
  • Corporate market with snacks at special prices
  • Hybrid work arrangement, Monday through Friday