Bernhoeft

Social Media Manager

• Plan and execute the content calendar for social media
• Create content briefs, topics, and copy
• Manage social media channels
• Publish and monitor content
• Monitor comments, messages, and interactions
• Track trends and new content formats
• Analyze social media metrics and results
• Prepare performance reports
• Support event coverage and promotion
• Support real-time content production during events and roundtables
• Liaise with Marketing, Design, and other relevant teams

Social Media Analyst

Customer Success Manager

• Serve as the operational focal point between clients, suppliers, and internal teams
• Continuously monitor adherence, compliance, SLA, and quality metrics
• Support suppliers in understanding rules, processes, and platform usage
• Proactively identify operational risks, deviations, and bottlenecks
• Create, lead, and monitor structured action plans
• Ensure operational efficiency and compliance with SLAs
• Prepare technical analyses and reports to support client and CSM decision-making
• Maintain governance over third-party management
• Turn recurring issues into structured process improvements

Customer Success Analyst – Third-Party Management, PwD

Analyst

• Lead presentation and discovery meetings for Third-Party Management (GRT) services, tailoring the messaging to the interlocutor’s profile
• Fully manage leads after handoff from the SDR, conducting technical qualification, mapping decision-makers, assessing service volume, and guiding opportunities through the sales funnel
• Develop commercial proposals, including scope, pricing, and value proposition development
• Lead commercial negotiations and closing, coordinating with Operations, Legal, and Information Security as needed
• Record and update information in the CRM, including stages, qualification fields, loss reasons, proposal dates, and meeting dates
• Manage the open opportunities pipeline through active follow-up and pipeline hygiene
• Conduct in-person visits to clients and prospects
• Participate in company-hosted and external events for relationship-building and opportunity generation
• Conduct a structured handoff of sold accounts to Implementation/Customer Success

Social Media Analyst

Customer Success Analyst – Third-Party Management, PwD

Commercial Analyst – Closer