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Bernhoeft

Customer Success Analyst – Third-Party Management, PwD

Bernhoeft

. Serve as the operational focal point between clients, suppliers, and internal teams .

Posted 9/18/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Third-Party Risk Management and supplier management, ensuring compliance with labor laws and operational efficiency. Skilled in relationship building, strategic thinking, and process improvement to enhance client and supplier interactions.

Highest-signal resume keywords
Third-Party Risk ManagementLabor Law ComplianceSupplier ManagementIntermediate Excel ProficiencyDocument Auditing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Third-Party Risk ManagementLabor Law ComplianceSupplier ManagementDocument AuditingTechnical AnalysisProcess ImprovementSLA MonitoringAction Plan DevelopmentCompliance Metrics MonitoringGovernance Maintenance
Soft Skills
Active ListeningEmpathyStrategic ThinkingRelationship BuildingAdaptability
Certifications & Qualifications
Degree in Labor LawDegree in Human Resources
Industry Keywords
ComplianceOperational EfficiencyQuality MetricsClient ManagementSupplier Support

About the role

Key responsibilities & impact
  • Serve as the operational focal point between clients, suppliers, and internal teams
  • Continuously monitor adherence, compliance, SLA, and quality metrics
  • Support suppliers in understanding rules, processes, and platform usage
  • Proactively identify operational risks, deviations, and bottlenecks
  • Create, lead, and monitor structured action plans
  • Ensure operational efficiency and compliance with SLAs
  • Prepare technical analyses and reports to support client and CSM decision-making
  • Maintain governance over third-party management
  • Turn recurring issues into structured process improvements

Requirements

What you’ll need
  • Knowledge of Third-Party Risk Management (TPRM) and supplier management
  • Document auditing focused on labor compliance
  • Labor law and compliance—including standards, legal requirements, and regulatory obligations
  • Degree in Labor Law or Human Resources
  • Intermediate Excel proficiency
  • Ability to build relationships with clients and suppliers at different levels and with diverse profiles
  • Active listening and empathy to understand client pain points
  • Strategic thinking to resolve operational issues
  • Adaptability to work in a dynamic and constantly evolving environment

Benefits

Comp & perks
  • Swile benefits card for food and meal allowances
  • Health insurance extendable to legal dependents
  • Dental insurance
  • Life insurance
  • TotalPass with discounts at gyms and partner services for physical activities, mindfulness, therapy, nutrition, and sleep quality
  • Access to the Moodar platform for online psychotherapy
  • Birthday day off
  • Swile Mobility allowance for public transportation and rideshare apps
  • Home office allowance
  • Professional development programs
  • Career model that recognizes ownership and results
  • Corporate market with snacks at special prices
  • Fully remote work, Monday through Friday