IT Support Manager

Berry Companies, Inc.

. Oversee and manage daily IT support operations, including the help desk and company-wide communications .

Posted 10/7/2026full-timeWichita • Kansas • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support operations management, including team supervision, technology strategy development, and cybersecurity compliance. Proficient in vendor management, system rollouts, and IT policy administration to enhance service delivery and operational efficiency.

Highest-signal resume keywords

IT Support Operations ManagementTeam Supervision and DevelopmentCybersecurity ComplianceTechnology Strategy DevelopmentVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network InfrastructureRouting/SwitchingData Backup and Disaster RecoveryEndpoint MonitoringEmail/Threat FilteringMulti-Factor AuthenticationPCI-DSS ComplianceSOC1 ReadinessITILCompTIA A+

Soft Skills

CoachingPerformance FeedbackCommunicationProblem-SolvingTeam Leadership

Tools & Technologies

Help Desk SoftwareIT Documentation ToolsCybersecurity ToolsAutomated Office Machines

Certifications & Qualifications

ITILCompTIA A+Cisco Certified Network Associate

Industry Keywords

IT SupportBusiness Continuity PlansDisaster RecoveryVendor RelationshipsIT Policies and Procedures

Tech Stack

Tools & technologies

Cyber SecuritySwitching

About the role

Key responsibilities & impact

Oversee and manage daily IT support operations, including the help desk and company-wide communications
Supervise IT support staff, including coaching, training, performance feedback, hiring, scheduling, and team development
Serve as the primary IT contact for Berry Companies' divisions, proactively communicating and resolving escalations
Coordinate rollouts of system updates, upgrades, and new technology solutions with minimal business disruption
Develop, execute, and maintain long-term technology strategy, including disaster recovery and business continuity plans
Establish and administer IT support policies, procedures, and service standards
Monitor tickets and response times to identify improvement opportunities
Research and select IT equipment and applications and manage vendor relationships
Partner with leadership to develop IT department budgets
Monitor cybersecurity risks and support company-wide cybersecurity compliance
Design and deliver company-wide systems and technology training and maintain IT documentation
Report progress, risks, and opportunities to senior management
Continuously improve IT support delivery and department certifications and skills
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a business-related field required; equivalent experience considered
Minimum 3–5 years of progressive IT experience, including supervisory or team-lead experience
Relevant certifications (e.g., ITIL, CompTIA A+, Cisco Certified Network Associate) a plus
Working knowledge of network infrastructure, including routing/switching, wireless access points, data backup and disaster recovery, and physical and virtualized deployments across remote sites
Demonstrated ability to build a culture of responsible security
Working knowledge of endpoint and network traffic monitoring, email/threat filtering, multi-factor authentication, and employee security-awareness training
Knowledge of PCI-DSS compliance and support for SOC1 readiness
Ability to work flexible early, late, and weekend hours when required
Occasional travel for training and division operational needs
Ability to access, input, and process information using a computer throughout the day
Ability to work with occasional exposure to shop/manufacturing environments
Occasionally lift/carry up to 10 pounds or push/pull small objects
Ability to operate automated office machines on a repetitive basis

Benefits

Comp & perks

Health, Vision and Dental Insurance
Critical Care and Accident Insurance
401K Plan
Profit Sharing
Bonus Program
Short and Long-term Disability
Company Paid Life Insurance
Employee Assistance Program
Christmas Savings Program
Paid Vacation and Flex Time
Paid Training
Many opportunities for advancement (We prefer to promote from within)
Family friendly company