Berry Companies, Inc.

IT Support

• Oversee and manage daily IT support operations, including the help desk and company-wide communications
• Supervise IT support staff, including coaching, training, performance feedback, hiring, scheduling, and team development
• Serve as the primary IT contact for Berry Companies' divisions, proactively communicating and resolving escalations
• Coordinate rollouts of system updates, upgrades, and new technology solutions with minimal business disruption
• Develop, execute, and maintain long-term technology strategy, including disaster recovery and business continuity plans
• Establish and administer IT support policies, procedures, and service standards
• Monitor tickets and response times to identify improvement opportunities
• Research and select IT equipment and applications and manage vendor relationships
• Partner with leadership to develop IT department budgets
• Monitor cybersecurity risks and support company-wide cybersecurity compliance
• Design and deliver company-wide systems and technology training and maintain IT documentation
• Report progress, risks, and opportunities to senior management
• Continuously improve IT support delivery and department certifications and skills
• Perform other duties as assigned

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