Organizational Change Management Lead

BerryDunn — Assurance, Tax and Consulting

. Lead and execute organizational change management activities supporting operations, Business Process Redesign (BPR), and Medicaid modernization initiatives .

Posted 11/3/2026full-timeRemote • Hawaii • United StatesSenior💰 $95,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Organizational Change Management (OCM) and Business Process Redesign (BPR), utilizing methodologies such as Prosci® to lead complex initiatives. Capable of developing comprehensive change management plans, facilitating stakeholder engagement, and ensuring successful adoption of redesigned processes and systems.

Highest-signal resume keywords

Organizational Change ManagementBusiness Process RedesignProsci® Change Management CertificationProcess Mapping and AnalysisStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Management MethodologiesProcess DiscoveryWorkflow AnalysisGap AnalysisRoot Cause AnalysisProcess Performance MeasuresCurrent-State AssessmentFuture-State ImplementationResistance Management StrategiesTraining Requirements

Soft Skills

Strong Communication SkillsAttention to DetailTeam CollaborationFacilitation SkillsExecutive Communication Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

Prosci® Change Management Certification

Industry Keywords

Public Sector ExperienceMedicaid ExperienceEPMO FamiliarityOperational TransformationStakeholder Interviews

About the role

Key responsibilities & impact

Lead and execute organizational change management activities supporting operations, Business Process Redesign (BPR), and Medicaid modernization initiatives
Develop and implement a comprehensive OCM Plan using proven change management methodologies such as Prosci®
Apply BPR methods for process discovery, analysis, redesign, and implementation
Partner with business and operational teams to assess current-state processes and define future-state ways of working
Ensure leadership and staff are prepared, supported, and equipped to adopt redesigned processes, systems, roles, and responsibilities
Conduct and synthesize organizational change readiness assessments
Oversee and facilitate cross-functional workgroups and BPR activities, including stakeholder interviews, process discovery workshops, current-state assessments, future-state design sessions, and process validation
Develop and maintain process maps, workflow documentation, gap analyses, decision points, roles and responsibilities, business requirements, and redesign recommendations
Identify process inefficiencies, control gaps, handoff challenges, and opportunities to streamline operations and improve service delivery
Translate future-state process changes into stakeholder impacts, role changes, communication needs, training requirements, readiness activities, and adoption measures
Develop resistance management strategies, escalation paths, and mitigation plans
Support leadership alignment and readiness for system, policy, and process changes
Coordinate OCM activities with system vendors and other project partners
Guide targeted communications for key stakeholders and audience groups
Travel up to 25% for client meetings, planning sessions, and key project milestones in American Samoa

Requirements

What you’ll need

3 to 5 years of experience leading organizational change management efforts on complex initiatives
Strong communication skills and attention to detail
Ability to excel in a team setting
Strong experience with Microsoft Excel, Word, and PowerPoint
Bachelor’s degree in organizational development, business, public administration, or related field
Prosci® Change Management Certification
Experience applying Prosci® or similar change management methodologies
Experience leading BPR, business process improvement, or operational transformation from current-state assessment through future-state implementation
Experience with process mapping and analysis techniques, including swimlane diagrams, workflow analysis, root cause analysis, gap analysis, and process performance measures
Ability to connect process redesign decisions to organizational impacts, workforce roles, policies and procedures, training, communications, and technology requirements
Experience supporting large-scale system, policy, or process transformations; public sector and/or Medicaid experience strongly preferred
Strong facilitation, stakeholder engagement, and executive communication skills
Experience working with government or Medicaid agencies
Familiarity with EPMO or enterprise program environments
Experience coordinating change activities across multiple vendors and workstreams
Ability to work American Samoa Standard Time (ASST)

Benefits

Comp & perks

Benefits supporting physical, mental, career, social, and financial well-being
Reasonable accommodation for the job application, interview process, or essential job functions
Learning, development, and well-being-focused culture