Key Account Manager

BESA Group

. Manage, retain and grow BESA contractor membership within the allocated geographical area .

Posted 10/7/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship management and account management capabilities, with a focus on member retention and growth within the building engineering services sector. Proficient in using CRM systems to track opportunities and manage member engagement effectively.

Highest-signal resume keywords

Account ManagementMembership EngagementRelationship ManagementCommercial AwarenessCRM System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementMembership EngagementRetention Risk IdentificationGrowth Opportunity IdentificationBuilding Engineering Services Knowledge

Soft Skills

Strong CommunicationFollow-Up DisciplineCollaborative Work

Tools & Technologies

IMIS

Industry Keywords

BESAM&EHVACFMConstruction Supply ChainsTrade AssociationCompliance-Led EnvironmentCompetence StandardsTechnical StandardsContractor Assurance

About the role

Key responsibilities & impact

Manage, retain and grow BESA contractor membership within the allocated geographical area
Build and maintain relationships with owners, directors, commercial leads, technical leads, operations leads and compliance contacts
Understand members’ businesses, priorities, challenges and use of BESA support services
Identify retention risks and take action before membership renewal concerns arise
Ensure members understand and access BESA support, engagement activities, certificate schemes and wider services
Identify and develop new contractor membership opportunities
Support regional growth through Member Pledge, referrals, supply chain opportunities, former members, event leads and warm introductions
Track opportunities, account information and actions in iMIS
Identify and support suitable Member Pledge relationships
Work with Membership Operations on supply chain lists and convert suitable contractors into full membership
Represent BESA at member meetings, events, sector events and engagement activities
Promote BESA as the trade body for building engineering services contractors
Identify opportunities for member stories, case studies and insight
Report member challenges, retention risks, market trends and growth opportunities internally
Deliver account plans, monthly RAG reporting, new membership opportunities, Member Pledge relationships, supply chain growth, accurate iMIS records and weekly/monthly reporting

Requirements

What you’ll need

Candidates must reside in Wales and have a strong connection to the country
Experience in account management, key account management, membership engagement or business development
Strong relationship management skills
Ability to manage a portfolio of accounts
Ability to identify retention risk and growth opportunities
Strong communication and follow-up discipline
Commercial awareness
Experience using CRM or membership management systems
Ability to work independently across an allocated region or account base
Ability to work collaboratively with internal teams
Knowledge of building engineering services, M&E, HVAC, FM or construction supply chains (desirable)
Experience in a membership body, trade association or compliance-led environment (desirable)
Understanding of competence, technical standards, procurement or contractor assurance (desirable)
Experience supporting member retention, account growth or regional engagement (desirable)
Experience with supply chain-led growth or referral-led sales (desirable)

Benefits

Comp & perks

BESA business support including Technical, Employment, Health and Safety, Legal & Commercial, and Training & Skills
Engagement activities including Region & Nation meetings, Specialist Group and Committee meetings, and Business Networking Events
Additional Certificate Schemes and Benefits including REFCOM, VHR, SFG20, Welplan and wider BESA Group services where relevant
Diverse and inclusive workplace
Fully remote work arrangement