BESA Group

Account Manager

• Manage, retain and grow BESA contractor membership within the allocated geographical area
• Build and maintain relationships with key contacts across member businesses
• Understand members’ businesses, priorities, challenges and use of BESA support services
• Identify retention risks early and take action before membership renewal becomes a concern
• Ensure members understand and access BESA support, engagement activities, certificate schemes and benefits
• Identify and develop new contractor membership opportunities
• Support regional growth through Member Pledge, referrals, supply chain opportunities, former members, event leads and warm introductions
• Progress opportunities directly or hand them over to the sales team where appropriate
• Track opportunities and account information in iMIS
• Identify suitable members for the BESA Member Pledge and support signed relationships
• Work with Membership Operations to clean, map, upload and tag supply chain lists in iMIS
• Support conversion of supply chain contractors into full BESA contractor membership
• Represent BESA across Wales and the allocated geographical area
• Attend member meetings, events, sector events and engagement activities
• Promote BESA as the trade body for building engineering services contractors
• Identify opportunities for member stories, case studies, insight and examples of member value
• Feed member challenges, retention risks, market trends and growth opportunities back into the business
• Deliver account plans, monthly RAG reporting, new membership opportunities, Member Pledge relationships, supply chain growth, accurate iMIS records and weekly/monthly reporting

Key Account Manager – Wales & Southwest England