Fulfillment Operations Associate

Bespoke Labs

. Map experts to projects based on skills, availability, and project requirements .

Posted 9/24/2026full-timeRemoteJuniorMid-Level💰 $35,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing fulfillment and delivery operations, with a focus on optimizing onboarding processes and enhancing expert satisfaction metrics. Proficient in creating and implementing policies, systems, and SOPs to ensure operational efficiency and stakeholder compliance.

Highest-signal resume keywords

Fulfillment Operations ManagementExpert Onboarding ExperienceNPS and CSAT ImprovementOperational Rigor and DocumentationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Pipeline ManagementMetrics AnalysisProcess ImprovementAutomation DevelopmentContract Management

Soft Skills

Relationship ManagementProblem-SolvingCommunication

Tools & Technologies

Background-Check SoftwarePayment PlatformsContracting PlatformsOnboarding Systems

Industry Keywords

Talent MarketplaceStaffing NetworkExpert NetworkDelivery OperationsHuman Data Company

About the role

Key responsibilities & impact

Map experts to projects based on skills, availability, and project requirements
Balance supply and demand so projects staff quickly and experts remain engaged
Drive expert activation from matching through kickoff, guidelines, first tasks, and ramp-up
Reduce time and drop-off between activation steps
Own expert satisfaction, NPS, and retention across the network
Create policies, systems, and SOPs supporting a strong expert experience
Ensure projects, operations, engineering, and finance stakeholders follow fulfillment processes
Run onboarding and offboarding end to end, including contracts, background verification, access provisioning and deprovisioning, systems setup, and clean exits
Manage relationships and workflows with software tools, background-check providers, payment and contracting platforms, and service providers
Identify fulfillment bottlenecks and build tooling and automation for matching, access grants, contract issuance, verification, and status tracking

Requirements

What you’ll need

Experience running fulfillment, delivery operations, or contractor/expert onboarding at scale
Demonstrable volume, speed, and cost metrics for people moved through an operational pipeline
Experience owning and improving NPS, CSAT, or retention for a network of experts, contractors, users, or similar
Strong operational rigor, including documentation, trackers, SOPs, and clean handoffs
Ability to build, debug, and ship with minimal supervision
Ability to drive cross-functional follow-ups
Experience in delivery operations, program operations, or fulfillment at a talent marketplace, staffing/expert-network, or data-labeling/human-data company is advantageous
Experience owning expert, contractor, or customer success functions at scale is advantageous
Experience in operations, Chief of Staff, or business-ops roles at a fast-scaling startup is advantageous
Experience with marketplaces, matching systems, or multi-step onboarding flows is advantageous
Interest in using AI tools to improve individual and team productivity
Must be legally authorized to work in the United States
Must indicate whether US immigration sponsorship is required

Benefits

Comp & perks

25% performance-based bonus
Equity
High ownership, minimal process, real impact
Work alongside engineers and researchers building AI-native systems