Bespoke Labs

Operations

• Map experts to projects based on skills, availability, and project requirements
• Balance supply and demand so projects staff quickly and experts remain engaged
• Drive expert activation from matching through kickoff, guidelines, first tasks, and ramp-up
• Reduce time and drop-off between activation steps
• Own expert satisfaction, NPS, and retention across the network
• Create policies, systems, and SOPs supporting a strong expert experience
• Ensure projects, operations, engineering, and finance stakeholders follow fulfillment processes
• Run onboarding and offboarding end to end, including contracts, background verification, access provisioning and deprovisioning, systems setup, and clean exits
• Manage relationships and workflows with software tools, background-check providers, payment and contracting platforms, and service providers
• Identify fulfillment bottlenecks and build tooling and automation for matching, access grants, contract issuance, verification, and status tracking

Fulfillment Operations Associate