Bilingual Service Scheduling Agent – Contract

Best Buy Canada

. Book service appointments and handle phone and chat inquiries for the Geek Squad Field Services team .

Posted 10/6/2026part-timeRemote • CanadaJunior💰 CA$17 - CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing service appointments and inquiries while utilizing technical knowledge to provide tailored recommendations. Proficient in both French and English, with a commitment to continuous skill development and adaptability in dynamic environments.

Highest-signal resume keywords

Customer Service ExperienceBilingual Proficiency (French and English)Technical Knowledge ApplicationAppointment SchedulingAdaptability in Dynamic Situations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Enthusiasm for Customer SupportFlexibilityWillingness to Learn

Tools & Technologies

Contact Centre System

Industry Keywords

Geek SquadField ServicesCustomer Experience

About the role

Key responsibilities & impact

Book service appointments and handle phone and chat inquiries for the Geek Squad Field Services team
Record information in the contact centre system
Use technical knowledge to determine the scope of work in order to make purchase recommendations
Create an amazing customer experience

Requirements

What you’ll need

1+ years of experience in the field or a similar role
Enthusiasm for supporting and assisting our customers
Flexibility to adapt to dynamic situations that arise during busy periods
Interest in developing your skills through our training programs
Proficiency in French and English
Ability to work full time, 40 hours per week, or part time, 24 hours or more per week, depending on business capacity

Benefits

Comp & perks

Full-time and part-time employment
Flexible scheduling based on business needs
Health and dental benefits
Employee discounts on great technology products
An enthusiastic, fun, and supportive team that you will quickly come to call friends
Opportunities to learn about products, earn certifications, and build new skills
Training programs
Work from the comfort of your own home