Best Buy Canada

Manager

• Oversee all aspects of the store, including leading assistant store leaders, team leads, and advisors
• Partner with all areas of the business and vendors
• Motivate, coach, develop, and inspire the team to help customers find products or services
• Cultivate an inclusive team and learning culture
• Oversee store KPIs, including revenue, merchandising standards, inventory health, and health and safety
• Maintain a healthy profit and loss
• Start as a store leader in training and assume a permanent store leader position at an assigned location

Retail Store Manager

Financial Planning and Analysis

• Prepare monthly internal financial reports comparing actuals to budget, forecast, and prior year, including analysis of key variances and underlying drivers
• Build, maintain, and enhance KPI dashboards to monitor business performance at consolidated, business unit, channel, or location level
• Support the end-to-end financial planning cycle, including annual long-range plan with quarterly updates, annual budgets, and monthly forecasts
• Translate complex financial data into meaningful business insights by identifying variances, trends, risks, and opportunities through monthly and quarterly business reviews and weekly scorecards
• Provide insights and business intelligence to stakeholders through high-quality, fact-based financial and operational analyses

Senior Financial Analyst

Bilingual

• Investigate and resolve complex customer escalations through a customer-centric approach
• Act as a liaison between customers, stores, distribution centers, delivery partners, and corporate teams to coordinate resolutions
• Manage escalated concerns received through customer care, leadership teams, social media, regulatory bodies, and other escalation channels
• Conduct root cause analysis and determine appropriate corrective actions
• Provide timely, professional, and accurate updates to customers and internal stakeholders
• Maintain detailed and accurate case documentation in applicable systems
• Monitor and follow up on open cases daily to ensure resolution within established service standards
• Collaborate with business partners to develop effective solutions balancing customer needs and business requirements
• Identify recurring customer pain points and recommend process improvements
• Handle sensitive customer information in accordance with privacy, security, and regulatory requirements

Bilingual Escalations Associate

Accounting Manager

• Analyze chargeback claims and investigate complex transaction data
• Evaluate sales receipts, shipping documentation, and customer communications to assess financial recovery opportunities
• Gather documentation and submit formal representment evidence through card network platforms
• Work cross-functionally to confirm internal technical and operational procedures and hold credit card issuers accountable to industry rules and regulations
• Identify risks or opportunities, track chargeback metrics and trends, recommend process improvements, and escalate as necessary
• Perform PayPal method-of-payment reconciliations and manage the PayPal chargeback process
• Reconcile chargeback transactions and prepare and post journal entries for chargeback write-offs
• Complete accounts receivable operations tasks related to Best Buy warranty programs

Retail Store Manager

Senior Financial Analyst

Bilingual Escalations Associate

Senior Accounting Administrator – Wireless Subscriptions, AR Operations