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IAM Analyst II
Best Buy Canada. Manage IAM operations, complex access requests, and identity lifecycle activities while meeting service targets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Identity and Access Management (IAM) operations, including provisioning, authentication, and authorization, while effectively managing incidents and compliance activities. Proficient in developing technical documentation and enhancing IAM service delivery through automation and process improvements.
Highest-signal resume keywords
IAM Operations ManagementActive DirectoryMicrosoft Entra IDAccess GovernanceTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Identity Lifecycle ManagementRoot Cause AnalysisIncident ManagementAccess ReviewsCompliance MonitoringScriptingTechnical DocumentationOperational Standards
Soft Skills
Analytical SkillsProblem-Solving SkillsEffective Communication
Tools & Technologies
Oracle Unified DirectoryIAM Tools
Industry Keywords
Access RequestsService TargetsAutomationSystem ImplementationsChange Initiatives
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Manage IAM operations, complex access requests, and identity lifecycle activities while meeting service targets
- Support provisioning, authentication, and authorization issues
- Serve as an escalation point for IAM incidents
- Perform root cause analysis and implement corrective actions
- Support incident and problem management
- Conduct access reviews, audits, remediation activities, and compliance monitoring
- Improve IAM service delivery through automation, scripting, standardization, reporting, and enhancements to IAM tools and controls
- Participate in IAM projects, system implementations, integrations, and change initiatives
- Support testing, defect management, and operational readiness activities
- Maintain IAM documentation and operational standards
- Collaborate with business and technical teams
- Provide guidance and knowledge sharing to junior IAM analysts
Requirements
What you’ll need- 3+ years of IAM or related enterprise experience
- Experience with Active Directory, Microsoft Entra ID, or Oracle Unified Directory
- Experience supporting IAM projects, system enhancements, access governance, and identity lifecycle processes
- Strong troubleshooting, analytical, prioritization, and problem-solving skills
- Ability to work independently and communicate effectively with technical and non-technical stakeholders
- Experience developing technical documentation and operational procedures
Benefits
Comp & perks- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills