Client Success Specialist

Best Version Media

. Serve as the primary point of contact across the client lifecycle .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success, focusing on retention and revenue growth through effective communication, conflict resolution, and strategic recommendations for print and digital marketing solutions.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementConflict ResolutionCRM ManagementDigital Marketing Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Print Marketing SolutionsDigital Marketing SolutionsPerformance ReviewExpectation SettingRenewal Strategies

Soft Skills

Confident CommunicationAttention to DetailProactive CommunicationCollaborationTime Management

Tools & Technologies

CRM DocumentationContent ToolsBusiness ProfilesExpert Contributor Articles

Industry Keywords

Client LifecycleAccount RisksClient RetentionRevenue GrowthBranding-Focused Marketing

About the role

Key responsibilities & impact

Serve as the primary point of contact across the client lifecycle
Build strong, trust-based relationships through proactive communication and clear expectation-setting
Identify account risks early and address performance or cost concerns
Lead renewal and save conversations to maintain book stability
Identify client growth opportunities by recommending relevant print upgrades, premium placements, and digital solution expansions
Advise clients on messaging, positioning, and content tools such as Expert Contributor articles and Business Profiles
Collaborate with internal partners across design, billing, contract administration, and campaign setup
Manage account priorities, client deliverables, and CRM documentation accurately and efficiently
Meet crucial deadlines
Contribute to client retention, renewal performance, and revenue growth

Requirements

What you’ll need

Background in account management, advertising, marketing, or client success with a focus on retention and revenue growth
Confident communication skills with experience setting expectations, leading performance reviews, and navigating renewal or objection-handling conversations
Demonstrated ability to identify expansion opportunities and position appropriate print and digital marketing solutions
Strong conflict-resolution skills
High attention to detail
Disciplined time and CRM management
Deep understanding of branding-focused marketing
Demonstrated track record of identifying at-risk accounts early and executing effective renewal save strategies
Prior experience managing client relationships across both print and digital advertising environments
Proven ability to navigate complex client scenarios by collaborating seamlessly across internal teams

Benefits

Comp & perks

Incentives in addition to base salary