Best Version Media

Customer Success Manager

• Serve as the primary point of contact across the client lifecycle
• Build strong, trust-based relationships through proactive communication and clear expectation-setting
• Identify account risks early and address performance or cost concerns
• Lead renewal and save conversations to maintain book stability
• Identify client growth opportunities by recommending relevant print upgrades, premium placements, and digital solution expansions
• Advise clients on messaging, positioning, and content tools such as Expert Contributor articles and Business Profiles
• Collaborate with internal partners across design, billing, contract administration, and campaign setup
• Manage account priorities, client deliverables, and CRM documentation accurately and efficiently
• Meet crucial deadlines
• Contribute to client retention, renewal performance, and revenue growth

Client Success Specialist

General

• Run interviews with prospective candidates (approximately 8-10 calls daily) following the company’s interview script
• Label/Sort resumes and assess the potential to fit Publisher/Account Executive roles
• Fill in scheduling sheets with interview outcomes and next stage interview assignments
• Work with colleagues to ensure a seamless interview process from 1st to 2nd interviews and follow through to the hiring process
• Maintain Back Office by updating statuses or notes for candidates, ensuring that communications are received by the appropriate next party

Client Success Specialist

Talent Assessment Specialist