Digital Onboarding Specialist

Best Version Media

. Lead new clients through the digital onboarding process .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital marketing tools and client onboarding processes, with a strong focus on data analysis and client satisfaction. Proven ability to communicate effectively with clients and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Digital Marketing ExperienceClient OnboardingData AnalysisGoogle Ads ExperienceMeta Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AdvertisingReporting ToolsData InterpretationCampaign ManagementAccount Management

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving SkillsTime Management

Tools & Technologies

Google My BusinessDigital Marketing ToolsDSP Platforms

Industry Keywords

Digital MarketingClient SatisfactionCustomer-Facing RoleDigital Agency

About the role

Key responsibilities & impact

Lead new clients through the digital onboarding process
Conduct training sessions to help clients use digital marketing tools and the client dashboard
Set up clients on digital advertising products according to their business objectives
Manage follow-up with clients and publishers to obtain account permissions before campaign start dates
Provide early reporting, insights, and recommendations to optimize digital advertising efforts
Support the team when permissions cannot be given by shifting clients to a different product
Act as the point of contact via calls, text, or video for client inquiries, concerns, and escalations during onboarding

Requirements

What you’ll need

Excellent communication and interpersonal skills with the ability to communicate technical concepts to non-technical clients
Familiarity with digital marketing reporting tools and experience conducting reporting calls
Analytical mindset with the ability to interpret data, draw conclusions, and make data-driven recommendations
Exceptional organizational and time-management skills to handle multiple clients and priorities effectively
Proactive problem-solving skills with a strong commitment to client satisfaction
Proven experience in a customer-facing role, preferably in digital marketing or at a digital agency
Previous digital account manager experience with the Meta platform
DSP experience
Experience with Google Ads and Google My Business
Experience in digital advertising is required