Design Programs Analyst – Hybrid

Best Western Hotels & Resorts

. Serve as the primary administrator and subject matter expert for Smartsheet .

Posted 10/2/2026full-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in Smartsheet administration, including workflow design, reporting, and automation, while effectively managing system integrations and enhancing operational efficiency. Possesses strong analytical skills and the ability to communicate complex technical concepts to non-technical stakeholders.

Highest-signal resume keywords

Advanced Smartsheet AdministrationSystem IntegrationsWorkflow AutomationData ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Smartsheet AdministrationWorkflow DesignDashboard DevelopmentReport GenerationAutomationData ManagementAI-Enabled ToolsMicrosoft Office SuiteAnalytical SkillsOperational Efficiency

Soft Skills

Time ManagementOrganizational SkillsDecision-MakingVerbal CommunicationInterpersonal Communication

Tools & Technologies

SmartsheetSalesforceBusiness Applications

Industry Keywords

Enterprise Work ManagementOperational CommunicationsDesign Excellence Program

About the role

Key responsibilities & impact

Serve as the primary administrator and subject matter expert for Smartsheet
Configure systems, manage templates, design workflows, support users, and develop reports, dashboards, and automation
Maintain and enhance integrations between Smartsheet, Salesforce, and other business systems
Develop workflow improvements to streamline processes, improve data quality, increase visibility, and enhance user experience
Monitor emerging platform capabilities and AI solutions to improve efficiency, automate tasks, enhance reporting, and strengthen operational effectiveness
Manage monthly design billing processes and related reporting
Coordinate operational communications, including design milestone notifications, PIP distributions, probation requests, and Review Committee requests
Support critical business processes, reporting, workflow automation, system integrations, and operational communications for the Design Excellence program

Requirements

What you’ll need

Bachelor’s degree in business administration or related field, or an equivalent combination of education and experience
Minimum 3-5 years of experience administering Smartsheet or similar enterprise work management platforms
Advanced Smartsheet administration experience, including workflows, forms, dashboards, reports, and automation
Experience with system integrations and data management between business applications
Ability to evaluate and utilize technology solutions, including AI-enabled tools and automation
Strong process improvement and operational efficiency mindset
Ability to translate business requirements into scalable system solutions
Experience developing dashboards and executive-level reporting
Advanced proficiency in Microsoft Office Suite
Strong analytical and reporting skills
Ability to communicate technical issues to non-technical users
Excellent time management, organizational, and decision-making skills
Effective verbal, written, and interpersonal communication skills
Ability to resolve complex issues and optimize system performance
Position is not eligible for immigration sponsorship

Benefits

Comp & perks

Medical/Dental/Vision available day one
Vacation/Sick accruals start day one
Paid company holidays and personal holidays
401K - company contribution and match (U.S.)
Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
Employee discounts/hotel discounts
Free financial and health wellness programs
Tuition Reimbursement
Hybrid work schedule with remote work on Tuesdays and Thursdays